Audi Bellevue Service Center

I had my SQ8 in for service a few weeks ago and have been dealing with some unethical and overall awful customer service between Dante and the service manager Charles Hart. I called about an error message and was told by Dante it needed to be seen ASAP. The car was then gone for 2 weeks for what supposedly was only a bad battery. This is because they didn't even begin to diagnose the car for 10 days until a part from Germany arrived that was never used. Dante insisted on picking up the loaner from our house after 8pm on a Saturday. We thought this was odd and figured he wanted to drive it around and he sure did. He got the loaner back with 3/4 tank of gas and I received it with 1/2 a tank so I overfilled it for them. He then drove it around, brought it back to the dealership at 3pm on Monday with less than half a tank of gas and I was billed for it. If the loaner was so needed which is what Charles told me was the reason for the late night pickup, why wasn't it delivered first thing in the morning to the dealership and why make me drive a loaner for 2 weeks just to change a battery? For any service I always tell them to not wash my car as it has a ceramic coat. My husband immediately sees my car was put through the car wash and asked Dante about it. Dante then said yes it was washed and apologized as he knew we asked for no wash. Then he lied and said it was hand washed. Here are pictures of the bristle marks along with scratches to my paint. There are swirl marks everywhere and we sent these to Charles and Josh the GM. Charles said "I'm not going to assume one way or another how your car was washed." You are a service manager and after looking at these pictures you cannot take any ownership then you are in the wrong position with the company. Meanwhile, Josh the GM, is on all of these emails not saying a word. I want my car to be fixed with a new ceramic coat where we originally had it done and I spoke to Josh about this initially after providing him the name and location of where I wanted to take it. Charles has been defensive about wanting it to stay in house for his detail employee to do the work. We do not trust Charles or Dante to do the right thing and this whole experience has felt slimy and not above board. We have always received a link to a customer survey but on this occasion we did not get one and I asked for one to be sent. Charles needs to get some customer service training. I recommend documenting your gas and mileage when Dante comes to pick up your loaner late at night as he clearly won't do that on a clients behalf but they will send you the gas bill. Charles did agree to not charge me after I had to bring it to their attention because he had no proof either way. Bad business.
Apr 10th, 2024

Apr 9th, 2024

Great customer service and help from Kyle! The Audi service team even fixed a problem I had been dealing with since purchasing the car nearly a year ago. I'll be back for my next service here!
Apr 9th, 2024

Called about an error message on our Q8 and was told it needed to be seen ASAP. The car was then gone for 2 weeks for what supposedly was only a bad battery. This is because they didn't even begin to diagnose the car for 10 days until a part from Germany arrived that was never used. When dropping off the car we asked for no wash. They ended up washing the car which covered the ceramic coating in swirl marks, and added other scratches that were not there before. Now it's turned into time wasting back and forth to try and get this rectified. The appropriate solution should be admitting your mistake and getting it fixed at a reputable detail shop. Instead they just want to waste your time, probably in hope you'll eventually give up. Update: they have proposed a resolution and I'll remove this review if everything works out as expected.
Apr 8th, 2024

I had the opportunity of having my Audi 2023 Q5 serviced today at Audi Bellevue. They treated me like royalty from start to finish. Found the service techs to be extremely knowledgeable. Told me what the exact costs would be and finished when they said they would. I would highly recommend this Audi service center for your vehicles needs.
Apr 7th, 2024