Jiffy Lube

They don't return calls
Mar 4th, 2024

It is impossible to reach Team Car Care when you have an issue. I have had a problem with an oil change and other than a person coming out to look at my car, I have NEVER been able to contact Team Care Care. I will never use Jiffy Lube again and will always tell people NOT use them
Feb 5th, 2024

High priced, but reliable work done at the locations I frequently use.
Jan 31st, 2024

SERVICE LOCATION 447: AVOID AT ALL COST!!!!!! Just got off the phone with someone who identified himself as your manager. I started telling him about I was getting an erratic oil pressure reading. I noticed the erratic readings about six weeks ago. That's when I noticed it! He said, "Sir, you have not had an oil change in nine months that's why you getting the erratic behavior!" He went on to lecture me loudly saying, "You're SUPPOSED TO GET YOUR OIL CHANGED AT LEAST 2 TIMES A YEAR!" I said "how do you know that is the problem when you haven't let me finish what I'm about to say?" He told me he didn't need to hear what had to say because that is the only reason I was having a problem--he said this while increasingly becoming belligerent and raising his voice. He accused me of having a bad day or something, and didn't want to deal with me! He told me to, "Look at the back of your receipt sir, 3,000 miles or 3 months. Have a nice day." He then HUNG UP on me! Incensed, I called back to tell him that your company put the wrong oil filter on my truck! "Couldn't that be the problem?," I asked. Once again he screamed that I have not had an oil change in nine months; then, he YELLED, "Look at the back of your receipt, 3,000 miles or 3 months!" HE HUNG UP ON ME A SECOND TIME!!! I've attached photos of the Service Champ oil filter your shop installed on my Ram 1500 V8 5.7L Hemi engine. I am now dealing with a MIL code that points directly to the problem being caused by the incorrect oil filter!! And not because I need to change my every 3,000 miles or 3 months!!! In fact, I have not even put 500 miles on the vehicle since the February 20, 2023 oil change!!! I WILL NEVER LET YOU TOUCH ANY OF MY VEHICLES AGAIN!! AND, As long as that disrespectful fool who calls himself "the manager" is employed there, I will advise everyone the stay away from this service center!!!!!
Dec 27th, 2023

I visited jiffy lube Store #194 located at 1 E Roosevelt Road Lombard, IL 60148 on 10/16/23 for a routine oil change. Ten minutes after leaving, I received a call to return to JL bc they forgot to do something. Minutes after I hung up, my check engine light turned on and my car warned me to immediately pull over and turn my engine off. I did as the car said and called JL back. They insisted I drive back there because they couldn't help me otherwise. I told them that I did not feel safe doing so and I would listen to the car. He agreed and met me where I pulled over. When he got there, he informed me all the oil was gone from my car. He replaced my car with oil and instructed I drive it back to JL for refund and clean up. He cleaned the car up and provided a refund for the service. A week later, my car started making a noise. Instantly, I brought it to the VW dealership at 9pm on a Tues. This was an inconvenience as I had to car pool with my coworker to work the next morning. VW said I had to replace the engine and turbo due to metal in the oil. This is consistent with the car being ran without oil. The costs of the damages are $11,482.70. This was a direct result of JL making a mistake with my oil change, causing my car to run w/o oil from it all leaking out. My father in law went to JL twice to resolve the issue by telling them to pay for the damages they caused to my car. We have been speaking with the manager, Allen. They have not helpful and said the issue was out of their hands and that it was for corporate. VW reached out to JL multiple times. A JL manager went to VW to look at my car, but would not provide any contact info. They said corporate would follow up with us a few days later. That was over a 1.5 weeks ago now. We have been calling and JL will not provide a contact to myself or VW. We have not heard anything on the status and we have not been provided with any contact to follow up. I have not had my car for 3 weeks now. This has been going on for too long and jiffy lube needs to pay for the damages they caused to my car.
Dec 5th, 2023