First American Title Insurance Company

The site is down and they are not even picking up call even they took wired amount from us so they should feel responsibility and accountability to answer our questions regarding delay Edit: Though system was down because of security incident, Vivian was helping us personally to close our deal and working manually to get paperwork done and asap to get it done. I recommend Vivian and her service I took 2 stars because we faced 1 week delay in closing which cause us anxiety and loosing the closing date which may impact on deal
Dec 27th, 2023

I had a very pleasant experience with the team of Christine Yuan of this office, in processing the sale of my rental property. Special thanks to Julie Chhor for her professional and prompt responses to our requests. The team is very efficient and meets all the expected time lines. Will strongly recommend their team to anyone who needs the escrow service.
Jan 20th, 2023

I had really good experience working with escrow, team Keller. I have current active listing with them too. Thanks!
Dec 12th, 2022

We had a hectic closing experience and the communication was terrible. Avoid Jenna Kim.
Mar 25th, 2022

This was one of the worse experiences in selling my home. There is no communication from the Escrow team on status and what to expect. I didn't even get the documents to review prior to signing. The Eagle web portal they use is so useless. They don't even read the messages you send them nor is the timeline updated throughout the whole transaction. Even the day after closing it was still not updated. They don't even inform you it's been recorded on closing date. The frustration as a seller sitting and waiting and getting no status updates or responses is beyond unacceptable. The amount of fees I am paying for the service and the service I am getting in return is well over paid. I intentionally left out the team name since they called to apologize which I appreciated, but the service I received is truly unacceptable and unprofessional. I sure hope the team learn from this and put in place processes to better serve customers.
Mar 31st, 2024