Kitsap Drainage and Waterproofing

UPDATE on this poor servicethis company voided my furnace warranty by using a different company to re-connect the air handler. It had been installed on top of a cement pad just a year ago. It was re-installed directly on the ground and exposed to mud. They initially used the install company to disconnect the air handler but not to re-connect it. ALSO, as I looked to update my review, I discovered they buried it so that it looks like they are all 5 stars. NOT SO! This update was discovered when the original furnace installers came to do maintenance. Photos added. It was the google reviews that helped me choose this business and, unfortunately, I do no have the 5-star review I'd hoped to share. I hired them related to water seepage into a lower level room during severe storms. I expected them to find the problem, replace the seal if needed and return my home to function. First, fencing was removed and not replaced properly. When I reached out to one of the owners, he told me to reach out to the other owner. I appreciated the other owner replacing the posts and some of the fencing so that I could close my gate again but soon discovered that some of the back fencing that had been taken down was flimsy and not secured at the bottom. By that time, I had discovered that they did not intend to return my front door entrance to function. My entrance is 24-36 inches above ground. They had to remove the small concrete area in order to get to that part of the foundation. They had put a note in the contract that they would work with me on restoring the front entrance and I believed that note referred to my expressed willingness to consider replacing it with something other than concrete. I paid them more than the required deposit (10K) and the balance of the original estimate (9K) leaving 1900 to be paid once the front entrance plan was sorted. It took them over 2 weeks to get a concrete estimate to me and 2 weeks later they claimed they couldn't get anyone else to respond to give an estimate. Fortunately, I'd also been working on it and am finalizing 2 estimates this week. I'm not asking them to re-seed grass here. They back-filled the dirt and at least attempted to replace the fencing and posts. Neither of those are in the contract. It also doesn't expressly note in the contract that they guarantee their work. Should I be worried? They seemed like positive, and honest people. That may be still but they need to take a closer look at their business practices when it's related to returning homes to basic function and being clear in their contract on what they will and won't do. It is reasonable for a client to expect a home will be returned to function. I would not have gone with them had I known that they did not intend to restore my front entrance to function as part of the contract. I would also recommend to them that they take pictures before, during and after their work. I found out that they had hired other people in and were not aware the fencing had been left that way. Photos are always great for client communication but in this case, it would've also helped them collaborate better with the other workers they hired in. I hope this review helps especially if you choose to go with this company. Upbeat helps get you in the door but a thorough job and a willingness to act as a team, learn and accept responsibility when there are reasonable concerns takes another level of professionalism that I did not get to experience. I think these guys have alot of potential so I hope taking the time to write this will encourage them to improve. I'd give them 2 stars but making it 3 because they were mindful and good to the resident dog. If there is any water seepage in the lower level in the near future, I will be sure to update them to a 1-star. Services: Excavation & grading, Waterproofing, Concrete breaking & hauling, Foundation drainage
Mar 9th, 2024

Called on Monday morning and they squeezed me in later that afternoon after another job. Did a fantastic job keeping me updated on their estimated arrival time so I did not have to waste vacation time. Adam was super professional and got my underground gutter drain unclogged and roots cleared. Would have taken me week to dig out and they got the clog out in no time. Dont hesitate to schedule service. Adam Service: Drain cleaning
Nov 12th, 2023

My spouse and I were in an emergency mode when our underground drain pipe was damaged by an excavator working on our landscape project. The size pipe we needed could not be found in less than 100 lengths when we needed only two feet. Kitsap Drainage owner, Adam, responded to our phone call with an immediate solution that enable us to repair the drain pipe so as to complete our project. Extremely impressed with Kitsap Drainage and Waterproofing!
Oct 25th, 2023

Unfortunately for us, we had to rebuild and replace most of our underground drainage system. We interviewed and received bids from several contractors and chose Kitsap Drainage and Waterproofing. They were professional, timely, congenial, honest, and respectful to us and of our property. Further, they did a great job and did exactly what they said was needed and what they promised to do. I highly recommend their services.
Sep 30th, 2023

This business is A-1 . Adam was incredibly knowledgeable, professional and courteous. This company exceeded my expectations and this is not an easy feat for anyone to meet especially because of my incredibly high expectations. Thank you again.
Aug 31st, 2023