NW Plus Credit Union

Shout out to Melissa at Northwest credit union!! For going out of your way as an employee and as a very kind human being! If you have any hesitations about banking with NW credit union, DONT!
Nov 20th, 2023

Jul 20th, 2023

Jan 19th, 2023

Ive gone twice to the Burlington location for shared banking. Both times they have been super friendly and accommodating to my needs. I plan to continue business with them.
Dec 18th, 2022

Two and a half weeks ago I lost my debit card. Called the bank, canceled my card and a new one was ordered. They told me the turn around time was 2 weeks to receive my card. 2 and a half weeks later, no debit card. I called, tried to get through on the phone number main line, it took me well over an hour. Got through to Carrie, all she could tell me was that it was coming from the east coast. Called today, because still no debit card. Took me a half hr to get through only to be told my card was never ordered. I told them it needed to be expedited to my home in Idaho. They said no, it's against "company policy" I would think first lying about ordering my debit card, and then also being told it was never ordered in the first place would be against company "policy" This has been a nightmare. Christmas is in several weeks and my sons birthday as well. I was given a call back, they agreed to expedite my card. The damage is already done. I would never recommend using this Credit Union. It is virtually impossible to get through on their phone lines. I have also found that the girl who answers the phone could use some help in learning not to talk over the customer, and the last thing a person who is upset wants to hear is "No" which is what happens. This bank doesn't care about its customers. Also, their online banking seldom works.
Jan 17th, 2023