FedEx Ship Center

If I could rate a zero I would. Impossible to get a live agent in the UNITED STATES & even more impossible to find out any actual factual information about your shipment the only response you will get is a script answer from someone overseas!! "I understand Mam" is all they can say pathetic
Feb 5th, 2024

Several customers have called us complaining that FedEx was stating they tried to deliver their firearms to us while we were open, with the driver stating that no one was at the business. We tried calling and the representative just kept saying that we should put or business hours in the delivery instructions.
Jan 4th, 2024

Employees are really nice and friendly.
Nov 26th, 2023

I waited at home on Orcas Island yesterday for a delivery - the FEDEX driver didn't come to the door, just left a note on the deer fence. I called FEDEX and I was told the package was in Burlington, so I took the ferry and went to Higgins Airport Way office where I was told the package was in Eastsound and they took my phone number so the driver could call me first thing. I offered to meet the driver ANYWHERE on the island. So, here I am wasting another day waiting for a package, haven't heard from the driver and one is unable to contact the hub via 1-800-GO-FEDEX. This is absurd.
Sep 29th, 2023

Update. So its been a while since I wrote the review below, and I have seen a good improvement, so I thought the least I could do is amend my review. Im not sure what has happened, but the deliveries have been much much better and for the most part on the time promised. I wouldnt say my faith has been restored, but my point of view has definitely changed. And I do appreciate it! One year ago..This FedEx location, which distributes or brings packages to the Everett area is one of the worst! Not sure if its Fedex as a company, the way employees are treated, or the type of employees they employ, but it is such a messed up facility Ive never seen such a cluster F in my life. Even USPS, the snail mail service, is speedy Gonzalez next to them. The customer service is worthless not because the employees are worthless but because they have no information given to them and in reality theres nothing they can do. So were just sitting ducks waiting for our packages that arrive 1,2 weeks later or maybe never. I dont appreciate the status of my package going from is being delivered the same day to being changed in the evening to the next day for multiple days in a row. Make up your mind. If you cannot do it, just let us know and we have to drive and pick up our own packages. FedEx has gone down hill Since Covid and they blame it on Covid. Interestingly enough USPS and UPS have done great! I will not order from any sender that uses FedEx anymore. I am done.
Jul 29th, 2023