NW Plus CU

Im locked into a low rate so I unfortunately have to stay with NWPCU but when rates drop again I will be leaving. I live in Tacoma and cannot participate in a skip a pay without going to a branch & thats crazy. I work for a smaller credit union myself and we offer other options. They offer shared branching but cannot do anything other than handle money, they should be able to handle paperwork as well. Also when I first got into my loan, I needed my loan docs to get my car set up (onstar) and It took them over 3 months to get It to me with repeated calls. Not a great experience to say the least.
Jun 9th, 2023

May 21st, 2023

I cannot express enough appreciation for the hours and caring that Kelly Ado has devoted to helping me solve a serious problem with my account. Her skill, professionalism, and true grit are beyond compare. She truly cares about her customers! I will never be able to thank her for everything that she has done for me. Kelly ,you are the best and l am forever grateful for your care and perseverance. Thank you for being a calming influence in my life.
Apr 20th, 2023

Well I guess like so many other people I will be switching banks after so many years of being with NW credit union.
Mar 26th, 2023

No stars if possible. Horrible customer service and issues through online portal constantly, I cant believe theyre still in business. We are late on payments because of this. My car loan through Ford credit is amazing, they always answer through text, phone call, email. Its like they actually want their money. I dont know whats wrong with this company. *Edit in response to the owner who reached out to me on google maps instead of calling me or returning emails, Ive called the number you posted for customer service for days and my husbands been calling for over two months when he can, only to never get anyone to answer. If there is an answer, he got transferred to a department that also didnt answer, which is what happened to me the one time someone answered. I only got a phone call returned AFTER I contacted my local police enforcement because of the issue. Only when your business got that call someone called back in 10 minutes! Then the customer service agent transferred my call to the right department but no one answered that one. So, all to say, if you had time to answer my google review, why didnt you call me or my husband? Or answer and email? Why do all your customers have the same issues???
May 3rd, 2023