Inn at Port Gardner-Everett Waterfront, Ascend Hotel Collection

Rooms need to be renovated. Chip paints, stain beddings, exposed wirings, tv mount was wobbly, old old appliances and accessories. Youre able to hear the bathroom fans from your neighbors and when housekeeping is on either side of the room. The carpet seems new, the location was cool and private. The elevators could be better. One of the best part is the hot breakfast made to order. You select your preferences and it will be delivered to your room at your desired time frame. Less than a minute walk to the brewery next door. Paul at the FD is great, he has sense of humor. Short stay but would return due to the location and view, service and in room hot breakfast.
Mar 20th, 2024

WARNING BED BUGS!!!! I crawled into the bed, turned off the lights and immediately felt something crawling on my leg. When I turned the lights back on I saw bugs crawling in and on the bedding. I jumped out of bed as if it was on fire and immediately packed up my belongings. I went down to talk to the front desk where I was greeted by the nicest man Ive ever met, Paul. He was super apologetic and offered me a new room. He went up to check the cleanliness of the room before allowing me to transfer rooms which was appreciated. Again, Paul was amazing. The next morning I went down to the front desk and asked for the manager. I told him what I experienced and tried showing him a video of the bugs. He brushed me off in such an egotistical way and said that hasn't happened in the 7 months of me working here, sorry. I asked him what the protocol was for something like this and he said we will dry clean the clothes that you were wearing. I was flabbergasted by his lack of customer service. Its almost like he didnt hear me say his hotel has bed bugs. I paid close to $200 to get bed bug bites, a horrible night of sleep and disrespected by the manager. Paul should be promoted immediately to manager! The manager spent less than 30 seconds talking to me about the situation as if my room was missing shampoo and not infested with bed bugs. I wish I could post videos on here and show you the bugs and blood, it was repulsive. The manager is only human but he dropped the ball big time! 0 stars for him. Save your money, save yourself from bed bugs and save yourself from almost catching a case when the manager disrespects you. I almost didnt leave a review due to how amazing Paul was but nobody deserves bed bug bites or bloody sheets. If youre looking for a safe, clean room and a good nights sleep, check out Hotel Indigo next door. Dont waste your time, money or sanity on this hotel. Noteworthy details: Bed bugs, dirty rooms, water faucet leaks, theres no water pressure in the shower, I found blood on the sheets. The AC unit was super loud and rattled all night when on. The mini fridge is barely on and makes groaning noises throughout the night. The walls are paper thin and you can hear your neighbors thinking.
Mar 3rd, 2024

Great room and area
Feb 10th, 2024

Very comfortable room with AC that YOU can control, which is very nice. Nice bed and bedding. Hot breakfast delivered to your door in the morning was a really nice touch. Staff was absolutely amazing and every interaction with them was a pleasure. All in all a very enjoyable experience, would recommend. Nearby activities: Right in the Marina, which is great if you plan to do some boating. Walkability: Two restaurants and a caf all in the immediate area, an easy walk even in the dead of winter.
Feb 7th, 2024

My wife and I lived in Marysville for 12 years and ate in Anthony's Home Port (at the other end of the lot from the Inn) many times. We liked how the Inn looked, but never had a reason to stay there. After my wife died New Year's Eve, 2019, I sold everything, bought a small RV and hit the road; her ashes travelled with me. I've been unwilling to part with her ashes until about a month ago. I booked and paid for 5 rooms for out-of-state family and friends, and made the hotel our headquarters for three days of memories and remembrances for Karin. On January 8, 2024 we had a dockside ceremony off Anthony's pier and gave Karin her wish to have her ashes in the Sound. The front desk and housekeeping staff could not have been nicer. Sad/Happy experience in a caring place. I'm going to post this on Anthony's Home Port as well. Thank you.
Feb 15th, 2024