Enterprise Rent-A-Car
-
1219 Carpenter Rd SE
, Ste A
Lacey, Washington 98503 - (360) 456-0786
- Website
Hours
Chamber Rating
-
Don Teventhink
Apr 2nd, 2024 -
Billy Kidd
Pretty good service
Mar 29th, 2024 -
David Fountain
I'm a professional detailer and I try to return my cars clean. I have an ozone machine that I use for my business. The first time I returned a car the manager noticed the smell and said that they use that as well to get rid of the smell of smoke. When I returned a car a couple days ago the manager called me afterwards and told me that if the next car I rent is returned smelling like ozone that she is going to charge me $200 because they'll have to send it to get professionally cleaned. She also said that they have had to send the last two cars that I returned to get professionally cleaned at a cost of $200 to them and that they couldn't continue to eat the cost. Why would you send a car to get cleaned that is totally clean, other than the slight scent of ozone, when ozone is the method that you use to get rid of smells?!? The answer is that you wouldn't. Clearly she was lying. Not just an on the spot in the heat of the moment lie, but a completely unprofessional and unnecessary premeditated lie. Also, I didn't use the ozone machine on the previous car that I returned. So, she spent $200 of company money to have a car cleaned that was just fine?!? I don't think so. Plus she told me before that "we use an ozone machine". Is she really sending cars to get cleaned or is that a lie too? At this point I assume that if she's talking she's lying. Very bad experience.
Mar 15th, 2024 -
Dee Taylor
Told us vehicle is. Excessively dirty and going to charge $250. We are not slobs. I have returned rental car before during vacation with mud due to 3 kids with me. A few minutes vacuum would suffice. Now also trying to tell us part of luggage rack missing???? We rented for month due to car accident. Person who checked out told me husband but never put in firm I guess. Since we did not get copy of anything as were suppose to send electronically I guess they did not.
Feb 14th, 2024 -
Erin Huffman
Had a great experience here. Both Olivia and Dua were extremely friendly. They made sure I was taken care of when I needed a rental. Overall good experience.
Feb 8th, 2024
About
Enterprise Rent-A-Car
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Lacey. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Services
- Car Rental
- Rental Cars
- Rent a Car
- Van Rental
- Auto Rental
- Luxury Car Rental
- Airport Pick Up
Brands
- Car Rental
- Rental Cars
- Rent a Car
- Van Rental
- Auto Rental
- Luxury Car Rental
Languages
- English
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Enterprise Rent-A-Car?
A The phone number for Enterprise Rent-A-Car is: (360) 456-0786.
Q Where is Enterprise Rent-A-Car located?
A Enterprise Rent-A-Car is located at 1219 Carpenter Rd SE, Ste A, Lacey, Washington 98503
Q What is the internet address for Enterprise Rent-A-Car?
A The website (URL) for Enterprise Rent-A-Car is: https://www.enterprise.com/en/car-rental-locations/us/wa/lacey-collision-center-45lc.html?mcid=yext:245709
Q How big is Enterprise Rent-A-Car?
A Enterprise Rent-A-Car employs approximately 20+ people.
Q What days are Enterprise Rent-A-Car open?
A Enterprise Rent-A-Car is open:
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Q How is Enterprise Rent-A-Car rated?
A Enterprise Rent-A-Car has a 4.1 Star Rating from 194 reviewers.
Hours
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Ratings and Reviews
Enterprise Rent-A-Car
Overall Rating
Overall Rating
( 194 Reviews )Don Teventhink on Google
Billy Kidd on Google
Pretty good service
David Fountain on Google
I'm a professional detailer and I try to return my cars clean. I have an ozone machine that I use for my business. The first time I returned a car the manager noticed the smell and said that they use that as well to get rid of the smell of smoke. When I returned a car a couple days ago the manager called me afterwards and told me that if the next car I rent is returned smelling like ozone that she is going to charge me $200 because they'll have to send it to get professionally cleaned. She also said that they have had to send the last two cars that I returned to get professionally cleaned at a cost of $200 to them and that they couldn't continue to eat the cost. Why would you send a car to get cleaned that is totally clean, other than the slight scent of ozone, when ozone is the method that you use to get rid of smells?!? The answer is that you wouldn't. Clearly she was lying. Not just an on the spot in the heat of the moment lie, but a completely unprofessional and unnecessary premeditated lie. Also, I didn't use the ozone machine on the previous car that I returned. So, she spent $200 of company money to have a car cleaned that was just fine?!? I don't think so. Plus she told me before that "we use an ozone machine". Is she really sending cars to get cleaned or is that a lie too? At this point I assume that if she's talking she's lying. Very bad experience.
Dee Taylor on Google
Told us vehicle is. Excessively dirty and going to charge $250. We are not slobs. I have returned rental car before during vacation with mud due to 3 kids with me. A few minutes vacuum would suffice. Now also trying to tell us part of luggage rack missing???? We rented for month due to car accident. Person who checked out told me husband but never put in firm I guess. Since we did not get copy of anything as were suppose to send electronically I guess they did not.
Erin Huffman on Google
Had a great experience here. Both Olivia and Dua were extremely friendly. They made sure I was taken care of when I needed a rental. Overall good experience.