Lacey Medical Clinic

I went in at 2:45 for a 3:00 appt. I swiftly filled out the paperwork and was put in a room at about 2:55. I waited for 30 minutes, then started calling other clinics to see if they had any openings. I called 4 other clinics, got scheduled at the only one with an opening and still hadnt seen the doctor. I waited another 10 minutes before leaving. In total, about an hours worth of time just to not see hide nor hair of the supposed Dr. Franz Krauss. The front desk people were lovely, but thats not enough to waste an hour of my time or make a return patient.
Mar 26th, 2024

Had to renew my prescription and when I called to set up an appointment I was told my pcp, Laura Brownsmith, no longer works there and that'll be with a new pcp. No problem. They were booked out a month, thankfully I still had enough of my prescription to last the months wait. Then the day of my appointment comes and they call 2 hours before my appointment to cancel and move it out ANOTHER month. I asked if there was a different dr available any sooner since I now desperately need a refil and was told that I can not see a different dr because only my pcp can write me a script, even though I have never met this new pcp. I was not offered to be put on a cancelation list and was told my only option is to wait another month. Due to how the staff handled the situation, I chose to get a copy of my records and find a new clinc and pcp.
Mar 7th, 2024

Great doctor who really cares and goes above what other doctors would do Feel very lucky I'm able to go there.
Mar 5th, 2024

Laura Brownsmith, my PCP who was appointed by my health insurance company, has mis-diagnosed my hernia problem, dismissing it as a lymph node. After having a ultrasound the radiologist was alarmed and suggested immediate surgery because of a life threatening hernia, as soon as the next day. Several other situations involving Laura have cost me hundreds of dollars. Also she suggested being tested for several std's after visiting my wife. Very insulting! I'm glad she's gone. I will ask for another PCP.
Jan 30th, 2024

The office staff are just pure buffoons! From losing my sons chart 2 times, to not billing an annual visit to my insurance company correctly so insurance isn't covering it and then telling me to call my insurance company, lawwwwd give me patience. Laura is an excellent provider. However the office staff make it impossible to go back. Such a shame.
Jan 21st, 2024