McDonald's

George Carmona _{on Google}

Apr 8th, 2024

I drive a semi, and could not fit through the drive-through obviously, but the dining area was closed and it was too late for curbside pick up. The staff was rude and mean and would not let me pick up my order because they said I needed to be inside of a vehicle and would not give me my food that I paid for when I walked to the window from my semi truck. In essence they were trying to steal my $

Cindy Milne _{on Google}

Apr 5th, 2024

Cheeseburgers missing meat! Buns were stale and drive thru operator rude. Not going back .

Harry Culp _{on Google}

Apr 7th, 2024

I went through the drive-thru, a spicy McChicken, I'm 30 piece chicken nuggets. I was told they don't have 30 piece chicken nuggets as for 10-piece chicken nugget and a 20-piece chicken nugget and they said okay. The lady who I paid for at the first window was awesome she was kind and had a beautiful smile even though it was late at night, even my children enjoyed her atmosphere. The woman in the second a bit younger hand me a bag that look too small with all my food I asked I asked one time is everything there she confirmed yes. I was about to head back to my side of Washington washougal, but I needed to stop for gas well stop for gas my wife informed me that we were short 10 chicken nuggets that would only receive two 10 pieces and not a 20 and a 10. I said baby we got still hours to drive but if you want we can get go back she said 10 pieces for your daughter 10 pieces for your son and 10 pieces were for me yes please let's go back. Since it was only a block or two away no problem babe, upon returning to the McDonald's the drive-thru was even more packed than when we first came which took more than 30 minutes it went all the way around the Walmart until the entrance feeling that I've already ordered and I don't need to get back in line I drove around to the drive-thru window and parked my car. The woman was handling a customer I waited, when she was done with her customer I said excuse me you shorted me on my chicken nuggets, I was just here, I ordered a 20 and a 10 and you gave me two 10s. She immediately became hostile and said we do not do walk up orders, if you want this problem taken care of you have to get back in line. I said I've already paid for my food you've already tried to give me my food this is not a walk-up order, I offered to get in my car and drive to the window and she said that would not work. I told her that I would give her a chance to make things right or I will be leaving very terrible feedback for this experience should never have happened. She told me that this was over and slammed the window shut. Being that I had drive back to Washougal Washington with my 8-year-old my 4-year-old and my wife after I just arrived from South Carolina I was exhausted I'm not willing to wait another 30 to 45 minutes in line to get the food I've already paid for and should already have had and been on my way. Yes this is terrible customer service if the policy was for me not to be able to walk to the window there's no reason I should have had to get back in line to get the food that I've already should have had. Again the window lady in the first window maybe I should have gone to her I paid and she showed kindness true kindness. But the younger lady with the braids a little heavy set she showed ignorance lack of understanding. It was directly her fault was she protecting her own bottom but she fall in the store policy. Does the McDonald's in Vancouver Washington but did the same thing to me last year and when the line was long and I did the same thing she asked me to pull my car to the side and said that she would bring out my food the correct order as an apology she gave me a card that gave me one free sandwich at McDonald's to make up for their errorthis is not my first rodeo or the first time that McDonald's has messed up my order but this is the first time that I've been treated this way.