Cold Stone Creamery

Not very welcoming to customers, young workers too busy chatting and laughing loudly amongst themselves to even give you an opportunity to complete your order. 5-6 workers but no personability with myself or the couple other customers waiting, and waiting. Cups were hella sticky from melting ice cream when handed off too.
Mar 25th, 2024

Dirty, poor service, no spoons or napkins, also the ice cream was soft serve consistency and so by the time they mixed it up, it was nearly like soup in the serving cup, very frustrating for what you pay, I wonder if they deliberately turn up the temperature on the display case freezer so the ice cream is easier for the workers to scoop?, the last few times we have gone, there was only one person working with a long line, so took forever, really not worth the money
Feb 19th, 2024

A remarkable waste of investment capital. Icecream sells itself. Having a clean store (especially when dealing with dairy), reasonable service times and a positive environment are fundamental management enforced skills. I can only imagine how disgusting their walkin's must be if customer side is consistently sticky and dusty. Between my experience and reading through the *real* reviews, it's clear that management here is nonexistent and the owners incapable of holding managers accountable or finding proper management to run their investment.
Feb 17th, 2024

Feb 5th, 2024

Extremely disappointed in their cake ordering online. I ordered a cake 2 days ago and today was the pick up day. I get there and one of the workers looks in the freezer, talks to a coworker and they dont have the cake. They said they were waiting for me to come in and so they could tell me that they were out. I said it would have been nice to have received a call because this was for a birthday party tomorrow. I did give them my contact info on the online order obviously, so they could have called... So I asked to be refunded, and they could not do this because the manager wasnt there. I then had to frantically call around to find a replacement. TLDR: Beware if the manager isnt there they cannot refund anything apparently. And they dont have the common courtesy of calling someone if they are out of a cake. Would not recommend this place for cake ordering. Almost ruined a birthday party.
Mar 16th, 2024