America's Best Contacts & Eyeglasses

Saved my life. My glasses pads where broken and fixed ot as i walked in. Wonderful staff. In future, will def be a patient
Mar 8th, 2024

I hate to write a bad review, but I don't want anyone else to get played like we almost did. We went in to get our teen a pair of glasses, he wears contacts so we were just grabbing one pair as a backup. He picked his pair and we brought it to Madison. She said he could pick another pair from the blue section and we would get 2 for $80 (the one pair alone was $70), so we obviously got 2. He ended up getting the same frame but a different color (she offered the info that there were other colors listed on her side). Then, she pointed out the "extras", to which we opted for blue light on one pair, which she said would be $30 extra. In the meantime, our toddler got a little fussy, my husband paid, and we left. I looked at the receipt in the car and saw the total was over $150. I went back inside and asked how it came out to that much, as it looked like we just got charged full price for everything. Madison told me that when we added the blue light, that voided the 2 for $80 deal. When I asked her why she didn't tell us that, she said, "It's the fine print under the sign for the 2/$80". I told her that she was the one who suggested that deal, we didn't see the sign and decide on it ourselves, so she should have mentioned that when she also asked about the extra add ons, to which she said, "I can show you the sign". She then also pointed out that the different color frame (that she suggested) was extra money also. We always read the fine print on things, but again, Madison was the one who suggested the deal so we never saw the sign for the deal. It just seemed sketchy that she started off helpful, and then didn't mention more than one thing. The glasses came in quick, and the other people we've seen there were helpful, but Madison needs to be trained on customer service as to not screw people over.
Feb 9th, 2024

Madison was beyond helpful! She went above and beyond to make my situation correct. I have been going here for years and will continue
Jan 28th, 2024

Jan 26th, 2024

Great options and people! Very convenient
Jan 24th, 2024