PetSmart

I've brought both of my dogs here before to get groomed and washed and never had an issue. Today I took my HUSKY there for a bath and brush. THEY SHAVED HIS ! They didn't ask and they obviously didn't know you DONT SHAVE HUSKIES! Never going here again. Had I noticed before I took him home I wouldn't have paid.
Apr 7th, 2024

I went in to get a 40 pound bag of dry dog food for my dog. Simply Nourish is the brand we use. I did not see 40 pound bags of food on the shelf so I went and asked the manager of the store if they had 40 pound bags of the food in the back and he initially responded that no they did not. They only carry 30 pound bags of the food in the store. When I let him know that the online services said that I could pick up a 40 pound bag of dog food from this location, he immediately changed his answer to that they might have ONE bag of 40 pound food in that brand in the back. He had someone check and came back and told me that they only had large breed which was not what I wanted. So I thanked him and went back to the dog food aisle to get a 30 pound bag instead only to find that there were in fact 40 pound bags of the dry food on the shelf. My question is this: if youre going to get into a customer service position, ESPECIALLY one in management, why would your goal not be to actually help the customer? Please, in the future, DO BETTER
Apr 8th, 2024

Just your average corporate pet store.
Apr 6th, 2024

Had what I needed- prescription canned dog food. Was able to get out quickly.
Apr 6th, 2024

I changed from a 4 star to a 1 star because I've been bringing my dog to this groomers for years and I will no longer be bringing her here. A few groomings ago, Dani made a false report that my dog bit her on the hand while trying to trim her nails and when I asked to see the mark she said she couldn't show me and when I was looking at her hands while she was doing stuff, there wasn't even a red mark. My dog is part husky so she is loud and dramatic and tries to nudge people hands away from her paws when they are touched but she's NEVER bitten anyone. Then the next grooming appointment after that, Dani was the groomer again and said "She did great for me and I had no problems with her. She's always done great for me" and told me she had NO problems when doing her nails but obviouslyrememberedmy dog. These comments blew me away as she contradicted herself from the previous appointment. But I was happy to hear all went well and even with the false accusation, Dani always got the job done. Today I went in and I was talking to a groomer and the transgender groomer (I didn't get a name) stopped helping the customer they was working with and interrupted me and threatened me with a "brushing fee" and I informed them I've been coming for years and my dog has come I'm worse condition and I've never had a brushing fee. Then on top of that, Katherine the groomer who did my dog, didn't even do the full service but they made me pay full service. Katherine did not trim her nails because she was too reactive. I've been coming here for several years and yes it's known my dog is dramatic when her paws are touched but not once have they not trimmed her nails. Thankfully, I met someone today who suggested greatful dogs grooming after they heard I went to petsmart. I have never been so upset with my services as I was today.
Apr 3rd, 2024