Chamber of Commerce

      WECU

      ( 14 Reviews )

      WECU
      • 1835 Riverside Dr STE 106
        Mount Vernon, WA 98273
      •   360-676-1168
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      Hours

      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      Wednesday:
      9:00 AM - 5:30 PM
      Thursday:
      9:00 AM - 5:30 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.9 - (14 reviews)
      10
      0
      0
      0
      4
      Read Our 14 Reviews

      Chamber Rating

      3.9 - (14 reviews)
      10
      0
      0
      0
      4
      › ‹
      • Oliver Queen

        Dont get no loan with these scammers. They work together nicely with the dealership and Insurance companies. They approved my loan fine and dandy with my insurance. A month later they want to contact me about not having good enough insurance so no I have. So now Im stuck in a cheap monthly loan with high insurance because these scammers told me my insurance was fine at the time of signing the loan. Like I said. Yall approved my loan with the insurance I have and ONE MONTH LATER YALL CONTACT ME TELLING ME MY CAR INSURANCE ISNT GOOD ENOUGH! I contacted the bank three times before someone got back to me. Talk to two people and they dont care neitherIts part of working for scammersThey know yall approved my loan at the time of purchase with the insurance I have. Just a bunch of scammers scamming folksBefore the deal was done I told them Ill give the car backBut none of yall wanted to lose the deal so yall approved my loan anywayJust so yall could screw me over in the long runYALL CLEARLY DONT CARE ABOUT ANYBODYsmall family bank with the heart of big banksJust in the business too scam and screw folks over
        Mar 24th, 2024

      • Robert Boman

        This place should receive no stars. The loan I took out ended up going through WECU. I have never done anything with them before as there are no branches near me. Because their convenience fees are ridiculously higher than they should be, I opted to set up my payments using bill pay with my financial institution. Everything up to yesterday had been going fine. I received a call from WECU that they haven't received my latest payment. It was withdrawn from my account. So after calling my bank it turns out WECU only accepts paper checks. They won't do a direct deposit from my bank. What sense does that make. So WECU only accepts checks from other banks. Their convenience fee to pay over the phone is 8 dollars and 18 dollars to use a card. Then they talk down to you when you have done your part to ensure your payment makes it. This is the first and last time I will be doing any business with WECU. As soon as I can I am refinancing my loan to get away from these crooks. There are so many other places that actually care about customer service. Not WECU.
        Mar 4th, 2024

      • Barbara Mazzio

        Exceptional service, outstanding products. Wished I joined sooner.
        Mar 1st, 2024

      • Amy Tapper

        Great friendly bankers & policies ! Excellent customer service!!
        Feb 7th, 2024

      • Amy Reynolds

        Financed a car loan and WECU was the 3rd party loan it landed with. I will be refinancing my loan as soon as I can to get out of this credit union and closing my account that I opened to pay the loan with. I have asked for clarification multiple times on my auto loan and have been met with dead ends. At one point I was told the first two people I talked to took educated guesses and did not know the proper answer although when I was talking to them there was no indication what they were saying was guesses. I have submitted my insurance information 5 separate times, including emailing them directly and last I heard it was not on file. Disorganized is an understatement.
        Feb 3rd, 2024

      Read Our 14 Reviews

      About
      WECU

      WECU is located at 1835 Riverside Dr STE 106 in Mount Vernon, Washington 98273. WECU can be contacted via phone at 360-676-1168 for pricing, hours and directions.

      Contact Info

      •   360-676-1168

      Questions & Answers

      Q What is the phone number for WECU?

      A The phone number for WECU is: 360-676-1168.

      Q Where is WECU located?

      A WECU is located at 1835 Riverside Dr STE 106, Mount Vernon, WA 98273

      Q What is the internet address for WECU?

      A The website (URL) for WECU is: https://www.wecu.com/

      Q What days are WECU open?

      A WECU is open:
      Monday: 9:00 AM - 5:30 PM
      Tuesday: 9:00 AM - 5:30 PM
      Wednesday: 9:00 AM - 5:30 PM
      Thursday: 9:00 AM - 5:30 PM
      Friday: 9:00 AM - 6:00 PM
      Saturday: Closed
      Sunday: Closed

      Q How is WECU rated?

      A WECU has a 3.9 Star Rating from 14 reviewers.

      Hours

      Monday:
      9:00 AM - 5:30 PM
      Tuesday:
      9:00 AM - 5:30 PM
      Wednesday:
      9:00 AM - 5:30 PM
      Thursday:
      9:00 AM - 5:30 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      Closed
      Sunday:
      Closed

      Related Categories

      Ratings and Reviews
      WECU

      Overall Rating

      Overall Rating
      ( 14 Reviews )
      10
      0
      0
      0
      4
      Write a Review

      Oliver Queen on Google

      image Dont get no loan with these scammers. They work together nicely with the dealership and Insurance companies. They approved my loan fine and dandy with my insurance. A month later they want to contact me about not having good enough insurance so no I have. So now Im stuck in a cheap monthly loan with high insurance because these scammers told me my insurance was fine at the time of signing the loan.
      Like I said. Yall approved my loan with the insurance I have and ONE MONTH LATER YALL CONTACT ME TELLING ME MY CAR INSURANCE ISNT GOOD ENOUGH! I contacted the bank three times before someone got back to me. Talk to two people and they dont care neitherIts part of working for scammersThey know yall approved my loan at the time of purchase with the insurance I have. Just a bunch of scammers scamming folksBefore the deal was done I told them Ill give the car backBut none of yall wanted to lose the deal so yall approved my loan anywayJust so yall could screw me over in the long runYALL CLEARLY DONT CARE ABOUT ANYBODYsmall family bank with the heart of big banksJust in the business too scam and screw folks over

      Business Response on Google Mar 26th, 2024
      Thank you for taking the time to share your experience. We understand your frustration and want to address your concerns regarding your loan and insurance.At WECU, we adhere to industry-standard insurance requirements, which are outlined clearly in the notice to provide insurance that borrowers sign. Additionally, these requirements are reiterated in the Retail Installment Contract. Upon approval of your loan, it's crucial to ensure that the insurance coverage meets these standards to protect both you as the borrower and the lender.We also send out a welcome letter to remind our members of these insurance requirements, as we understand that staying informed is key. It's possible that there may have been a misunderstanding regarding the specifics of your insurance coverage at the time of signing the loan documents.In cases where the required insurance isn't provided, our partner State National follows up with multiple communications via email, text, and letters to remind borrowers to fulfill this obligation. These efforts are made to prevent situations like the one you described, where forced placed insurance becomes necessary.We acknowledge that there may have been confusion regarding the adequacy of your insurance coverage, especially if it did not meet the stipulated requirements. This could have led to the situation you're currently facing with higher insurance premiums.We apologize for any inconvenience this may have caused and encourage you to reach out to our customer service team to discuss your specific situation further. We're here to assist you and address any concerns you may have regarding your loan or insurance.Thank you again for bringing this matter to our attention. We value your feedback and strive to continuously improve our processes to better serve our members.

      Robert Boman on Google

      image This place should receive no stars. The loan I took out ended up going through WECU. I have never done anything with them before as there are no branches near me. Because their convenience fees are ridiculously higher than they should be, I opted to set up my payments using bill pay with my financial institution. Everything up to yesterday had been going fine. I received a call from WECU that they haven't received my latest payment. It was withdrawn from my account. So after calling my bank it turns out WECU only accepts paper checks. They won't do a direct deposit from my bank. What sense does that make. So WECU only accepts checks from other banks. Their convenience fee to pay over the phone is 8 dollars and 18 dollars to use a card. Then they talk down to you when you have done your part to ensure your payment makes it. This is the first and last time I will be doing any business with WECU. As soon as I can I am refinancing my loan to get away from these crooks. There are so many other places that actually care about customer service. Not WECU.

      Business Response on Google Mar 8th, 2024
      After looking into your situation, it looks like this may have been an instance of a check being lost in the mail. While we don’t have any control over the mail system, we apologize for the inconvenience it has caused you. We also wanted to apologize if you felt like we were talking down to you in any way. We want all of our members to feel respected, regardless off the situation. If we didn't meet that standard, we sincerely apologize and promise to do better in the future. We want to make sure you know that there are alternative ways to make payments on your loan without any fees. If you're interested, we'd be more than happy to discuss these options with you to find the best solution for your situation. Just let us know, and we'll be here to help. You can reach out to us through various channels listed on our website at www.wecu.com/contact-us/.

      Barbara Mazzio on Google

      image Exceptional service, outstanding products. Wished I joined sooner.

      Business Response on Google Mar 6th, 2024
      Thank you for your membership and the positive review, Barbara!

      Amy Tapper on Google

      image Great friendly bankers & policies !
      Excellent customer service!!

      Business Response on Google Feb 7th, 2024
      Thank you for the positive review, Amy! We are honored to serve you.

      Amy Reynolds on Google

      image Financed a car loan and WECU was the 3rd party loan it landed with. I will be refinancing my loan as soon as I can to get out of this credit union and closing my account that I opened to pay the loan with.
      I have asked for clarification multiple times on my auto loan and have been met with dead ends. At one point I was told the first two people I talked to took educated guesses and did not know the proper answer although when I was talking to them there was no indication what they were saying was guesses.
      I have submitted my insurance information 5 separate times, including emailing them directly and last I heard it was not on file.
      Disorganized is an understatement.

      Business Response on Google Feb 25th, 2024
      Hi Amy, all we can say is that we apologize for the poor experience, and we have identified a systemic issue that caused this to happen. We are actively working on putting a solution in place for this issue.
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      Overall Rating

      Overall Rating
      ( 14 Reviews )
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      4

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