WaFd Bank

Tracy at the Olympia branch is wonderful to work with! So helpful and friendly.
Oct 30th, 2023

Best bank ever
Sep 5th, 2023

We love using this bank great customer service awesome workers at this branch!!!
Mar 24th, 2020

Quick service with a smile. I always feel welcome here.
Jul 17th, 2017

Horrible from the start. I scheduled an appointment at the Lacey branch for my husband and I to talk with an LO about a HELOC. We showed up for our appointment and were told the LO only works at the Olympia branch, despite the fact I had an email confirmation with the Lacey branchs address and the time of our appointment. We called to let the LO know that we wouldnt be able to make it across town in time. The LO was busy so someone else took a message. We never heard back from the LO. We rescheduled for a phone appointment instead. During the process we received very little communication, questions and emails werent responded to for several days to a week. I continually had to reach out for updates. We signed documents with the title company and they were recorded two days ago but still havent heard from anyone. I attempted several times to open a checking account online but kept receiving error messages. I called customer service and was told to just try again. We want a checking account with WaFd to more easily access our funds and not have to go into a branch each time for a check when we need to pay for something. I time off work to go to the Olympia branch to open a checking account because I couldnt through the website due to the errors, but was told there wasnt anyone working that day to help us. As my husband put it theyre a bank, just sometimes, not all the time. I regret ever starting this process with WaFd and cant wait to pay off our HELOC and move on.
Jun 16th, 2022