Light Dental Studios of Olympia

Id like to say that I truly appreciate all the staff in the office. I feel the team work in there made my appointments go smoothly. The staff make you feel like youre hanging out with your friends for an hour. I wouldnt want some stranger taking care of my dental work lol. Would recommend anyone to this facility. :)
Feb 3rd, 2024

I feel this office is great. Everyone is so professional. They will be my new dental office.
Dec 17th, 2023

I was referred to this specialist by my general dentist. This review is not about the professionalism of the dentist. The procedure went well. It was painless and the dentist even saved my implant, which she thought she was going to have to remove initially. I would give the dentist four stars only because she spilled some the novocaine in my mouth. Otherwise, five stars. This review is about their insurance and billing processes. After a month of fighting with them, I'm convinced they were trying to rip me off. The day of the procedure, the office collected $540 from me for the copay. When I got the EOB from insurance two weeks later, my copay was listed as $209. I called the insurance company and they verified that's all I owed. I called the practice and their "explanation" was that they had to get the check from Insurance before they could know what I owed. But that was lie, because I asked, and the insurance company told me that when the office called up the insurance on their computer, my copay and their payment was clearly listed, just like on the EOB. So, they knew I only owed $209. I called and then wrote a letter to their corporate billing office asking for a refund of $330. They gave me the same song and dance about the insurance. They explained that the next month when they did billings, I would get a check. The whole month went by without me getting my check. I called again and threatened legal action. Lo and behold, the check was processed that same day, even though they said it couldn't be done that fast. When I received the check, it was still $37 short. I've written another letter to them and am waiting for their reply. If you have dental insurance, I would not recommend this company to you. The procedure was done in March. Three months later, they still have some of my money. I think their hope is that patients don't look at their EOBs and find out that they've been overcharged. I'm convinced that if I hadn't fought it, they would have kept my money.
May 16th, 2023

This office has been absolutely fantastic the last year and a half Ive been coming. Always hated the dentist since I was a teen but they have changed that opinion completely. Recommend to everyone.
Mar 24th, 2023

Smooth running office with great people. Chiffon got me an appt. within one week her skills are top drawer! She will always follow through. Dr. Poyfair was filling in at the Martin Way office, he put me at ease just with his greeting and gentle skills... He and his assistance Melissa worked together like a clock; Had me finished and out of pain in minutes after told by other offices I would have to wait weeks just to be seen. Maybe the best dental visit I've ever had! Office is clean and organized and you'll feel at home as soon as you enter. Thanks to everone who helped make this possible. I'm sure all the other Light Dental offices operate the same but the Martin Way office is right on point. This level of service is hard to find in 2022...
Dec 22nd, 2022