Acme Fuel Co.

I was happy with Acme Fuel - great customer service, fast service, good prices, and a local business. Acme Fuel (Pre blue star) deserves 5 stars But Blue Star Propane is terrible. Costs are significantly higher than competitors, Billing is way more complicated and messy, and they have let our heat run out even though we are on a plan. Switching ownership to Blue Star was a terrible decision for Acme Fuel, but a good decision for their local competitors.
Dec 28th, 2022

ACME is the Best propane company by far. When our previous propane company (Amerigas) left us in an emergency situation, ACME stepped in and took care of us, including a same-day delivery! We switched over to them and would never switch back.
Oct 15th, 2022

It makes me sad but I am changing my 5 star review from last winter to a 2 star today. Now that Acme is owned by Blue Star, I can no longer recommend them. Did you know that they offer a 2% discount for prompt pay, BUT you don't get that discount if you use an autopay feature which pays them immediately? To get the discount I would have to take my accounts off auto pay, figure the discount and pay manually each month. And then if I pay by credit card they will charge me a 3% convenience fee. (Certainly not for MY convenience.) Blue Star has told me several times over the past 6 months or so that they are working to change the auto pay problem - but I no longer believe they are telling me the truth. Sorry - I thought Acme was great but Blue Star does not seem to have the same business integrity. Thank you, Acme, for checking our propane level during this cold snap -- and for plowing out our drive with your fuel truck! We appreciate the help!
Sep 6th, 2022

I just wanted yo give a shout out for the help I received from Seth in the downtown Olympia location. I came in with a bunch of questions and needed some information to move forward on a project. Seth was great in helping me learn more about what I was getting into, possible solutions to the problems and multiple ways of moving forward.Thanks Seth for your knowledge!
Apr 12th, 2022

I must change my rating of this business after selling out to Blue Star Propane. Once a reliable business, Acme sold to Blue Star Propane who is not locally owned or operated. They implemented changes right before this last cold snap (December 2021) and both delivery and billing were delayed. I watched my propane drop to below 10% and was not able to heat my house above 60 degrees while temperatures were just above freezing outside. When the 276$ bill came there was no way to pay it. They had not successfully set up the payment system. The bill has nasty warnings about finance charges if late, so I was concerned. Acme's discount if paying early was removed. Acme told me to wait until I received a paper bill in the mail and then pay it, so I did. I paid it directly over the phone. And cancelled our account, switching to Peak Propane.However, Blue Star continued to bill me, this time adding those finance charges. I received a second bill with finance charges two days after paying the bill over the phone. Clearly Blue Star is not at the level Acme was and I would not recommend this company. I was recommended by a propane servicing company to try Peak Propane, a locally owned company.
Jan 12th, 2022