Pacific Air Heating and Air Conditioning, Inc.

I highly recommend Pacific Air to anyone thinking of having a heat pump installed. We had 3 HVAC companies give quotes for a dual head ductless heat pump system. Randy from PA helped me understand what would work for our house and why. His quote gave options in system design and components. There was a clear explanation of each cost and we even qualified for discounts. Phil, our installer, is clearly a perfectionist. It was clear he is organized and takes pride in his work. Everything looks great; coolant lines, electrical, heat pump and unit heads all square to the house. He even stayed late into the early evening to fully explain how everything works. They were top notch and I would give a higher score if I could-Stacy Briggs
Mar 13th, 2024

Feb 1st, 2024

I wanted to leave a review based on the amazing customer service I received from Pacific Air. I called in because my moms furnace went out and even though it was outside their normal area they accommodated us. Teresa was amazing and really showed us that they cared and wanted to help. I wanted to say thank you for the great customer service and the quality work you provide. I had a heat pump installed years ago and received the same great customer service back then. When my mom called me with her issue Pacific Air was the first place I called and was not disappointed. Thank you!! Donny Henderson
Dec 7th, 2023

Had a furnace issue, Heater kept on going out. They wanted over $200 for a service call and charged me mileage on an 8 mile trip. The office called a few days later and told me it would cost over $400 in parts and labor. I asked them to email me the estimate, they would not. I am a retired engineer so after the technician left I troubleshooted the problem and a $20.00 new thermostat fixed the problem. This company is dishonest.
Dec 4th, 2023

Another FIVE STAR service provided by Jim (owner) and Jon! On Sunday, Nov. 26, 2023, I noticed our in home thermostat was blank (not lighted), and no heat. Checked the fuse panel, and the furnace breaker was not tripped. I called Pacific Air and left a message. Within a couple hours, I received a phone call from Jim and explained the situation. He came out within three hours and quickly diagnosed the problem. We needed a new circuit board. He did not have one onboard and stated they would look for a new one on Monday. We received a phone call Monday morning stating they would be back out at our house late afternoon to install the new circuit board. Jon did the install. He was very conscientious, and thorough. An hour later, the furnace was back up and running perfectly! Thank you so much for the quick turnaround time and professionalism! We have been customers for nearly 20 years. Always very satisfied with their work! John B.
Nov 18th, 2023