Massage Envy - Olympia

Customer service and masseuse was great! The introduction price was fair, the 2nd visit would have been a ridiculous price, so that is why I only give 4 stars. They really push the being a member.
Dec 27th, 2023

Excellent staff n massage by Grayson awesum
Oct 31st, 2023

Sep 3rd, 2023

I've called this spa before to schedule but they've always been dry with me so I schedule instead in Tacoma or Puyallup. I called this spa in Olympia twice today. First this morning just to see if there were any openings/cancellations for a stretch and massage. Surprisingly there was an opening so I scheduled a 30-min stretch and 60-min massage for 8/17. I had an existing appointment for the same 8/16 an hour away in Puyallup and wanted to see if I can get service closer to home. I phoned the spa in Puyallup to cancel but they were very accommodating and offered to fit me in as early as tomorrow 8/7 so I decided to go there for my stretch and massage. I called the Olympia spa back again an hour later to get just a 30-min stretch (possibly a facial) and to cancel the massage. The receptionist Grace who enthusiastically scheduled my first appointment also answered the 2nd call and told me she could not keep my 8/17 appointment for a stretch only, without the massage, which was confusing but ok. Silence. I asked if there were any other openings for stretch only and she simply said no. Silence. So I asked 'so you don't offer stretch only?' and she said there wasn't anything until October. Silence. I guess she gave up on doing her job in that moment? I dunno but it was super awkward. The lack of help, problem solving, lack of explanation, lack of customer service was very off-putting and questionable. Olympia badly needs a crash course in overcoming their entitlements and learning to better connect and serve their clients/customers/patrons. Learn to upsell. Learn to better communicate and not be so cold, dry, and closed-off. This sadly has been a recurring theme for me in Olympia. I'm mindful about where I spend my money cause a dollar is a vote. I'd like to contribute to the community I live in as well as the businesses who share my mission. Sadly many Olympia businesses like this are losing my vote. Do better.
Jul 26th, 2023

I have had a membership here for about 7 months now and have enjoyed almost every experience I have had. Out of the 4 massage therapists I have had 3 of them have been amazing. The 4th wasn't bad she just used a hot towel without asking and I don't like heat. Ladies at the front counter are always nice and helpful. The only issue I have with this location is that they book full REALLY FAST!! So do not ever attempt to do a walk-in at this location. You will almost never get seen the same day.
Apr 17th, 2023