Mullinax Ford of Olympia | Service Center

Service: General repairs
May 4th, 2023

It's all good at mullinax ford
Apr 8th, 2023

**Update: I took my car in to service appt as scheduled, and lo and behold, the tech was able to find me a loaner car for the day. Thank you to Chris for taking care of the situation much better than the other people did. When I scheduled my appt to have the recall for the Fusion battery reduce Electric vehicle operations on 1/16/23, I spoke with a service assistant on the phone, explained that I work extremely unconventional hours at a public transit agency, so I could be working at 5am, or, I could be working at 10pm, I never know my schedule until the day before. Hence, a ride to or back from work wouldnt be sufficient and that I absolutely needed a loaner for a day. The service assistant on the phone said that because of the crazy hours, we could set up a loaner, while my car was getting the necessary repair on it per the recall notice, but it would be for 6 weeks out due to loaner availability. The repairs were scheduled to have been done Wednesday, March 1, and the loaner picked up at the end of the day Tuesday Feb 28th. I called the service department today, 2/27/23, to confirm everything, and I was told that the type of repair that they are doing does not qualify for a loaner. Customer service offered to drive me in to work, but I would have no way to get home after my shift ends at 830pm, and then I would also have no way to get from my home north of Lacey over to the west side of Olympia to pick up the car after the repairs were finished. How is THIS customer service? The treatment I received here at Mullinax has been the absolute worst that I have ever experienced and I drive public transit bus. I would NEVER treat my customers like this. If Mullinax couldnt provide a loaner vehicle, why was I lied to 6 weeks ago and thereby made to postpone the desperately needed recall repairs? I feel violated as your customer, Mullinax. Shame on you. Service: Electrical repair
Mar 14th, 2023

Great service on my F350. People are nice. Facility is clean. No complaints.
Mar 1st, 2023

The Ford team was professional and courteous. They completed the task of changing my Ford trucks oil within the hour. They provided a complimentary wash and inside vacuum of the truck as part of the service. The waiting area has a child area and complimentary self-serve coffee while you wait.
Dec 23rd, 2022