Gerber Collision & Glass

People were great and able to answer all my questions!
Apr 8th, 2024

Apr 1st, 2024

They were quick and actually delivered my car to my work!
Mar 15th, 2024

I do not recommend this place. First, I was double booked for estimates. The lady was kind enough to assist anyway. It took roughly two hours to do an estimate for a side back panel. She took pictures of the repairs and tried to merge it with my insurance but my insurance had closed the claim, so I got it reopened, I called them so they could merge it and they said they needed my insurance to assign it to them so I had my insurance do that and I called them. They said they saw the claim and merged it. Which was a lie. I made an appointment one month in advance and I was waiting to hear something from my insurance or them and nothing. My appointment date passed and still nothing so I tried taking my business elsewhere. During my estimate, the lady told me that my car could be considered totaled and what my possible options would be. I only needed an estimate from them my insurance will go over that. Then she says even if my insurance proceeds with the repairs she doesn't know if her mechanics will want to be bothered with it. Huh? Who doesn't want to make money? Not ever in all my years of dealing with repair shops have I ever heard something like that, especially when only getting an estimate? Kitsap County auto shops are something else. I'm going to give one more shop a try if I get the same experience I'm going to King or Pierce County because the service in those counties put the two shops I have been to so far to shame.
Apr 2nd, 2024

Yes my name is Erick Morales, my previous insurance you guys worked with was liberty mutual which I had to cancel because they guaranteed me that Gerber collision and glass was gonna repair my car, theres notes that theres been a mess and change of managers. The new managers didnt want to look back and fix the mistakes that the previous manager did. I had my car here for 8 months, almost a year just to fix a bumper and thats it. You guys forgot to put underbody panels, forgot to fix my right headlight, I hit a deer and got on top of it. the underbody panel on driver side and passenger side is still broken from the accident I have video with the date when Audi told me you guys forgot to put it. that protects other parts my brake lights and other parts of the ca. I was getting my oil changed and payed extra for diagnostic when Audi told me about this 2 days after getting this car out of Gerber collision and glass in port orchard. Oh and I forgot to mention my tires were completely flat 20 minutes after I drove my car on the freeway. Luckily putting air fixed the problem. Im not sure if you guys will even investigate or fix the problem. The manager I spoke here really doesnt want to talk to me or help me. But I am gladly to show evidence
Feb 14th, 2024