Franciscan Medical Clinic - Port Orchard

Take this from someone with insight into the medical field. This is a terrible terrible place. The doctor ordered unnecessary testing without disclosing it to me, and I got haunted for months with a bill that was wrongfully adjudicated. Worst part is they refused to adjust it in any way. Absolutely ridiculous. 0 empathy, understanding, or responsibility for mistakes. Never coming here again.
Apr 8th, 2024

I wish I could give zero to this unorganised, rude , lack of customer service , and most of all money hungry place . My brother have heart problem he wants to be seen by some cardiologist he choose . He has been sending my chart to send his referral to other cardiologist and this place denying to do that for him . I went to this place to be face to face them and let them know my brother might have a heart attack and he needs to be seen with cardiologist right away and he needs the referral to be sent. The lady behind the desk got mad at me and said go seat down and we will find someone to talk to . also she didnt try to calm me down and be patience with me not even give me a time to explain . She keep saying to me hold on . I dont know how this place runs . They had no manger , they had no Doctore assistance to help , and my brother Doctore was gone for emergency Im so upset they just charge you money from your insurance and toss you on the side like a dog . THEY HAVE ZERO CUSTOMER SERVICE !!! Please if you love yourself and your family find another medical place this place is running by some rude and unkind people who dont care for you or your situation !!!
Mar 22nd, 2024

I was under the care of Donna Horton, but she left the practice in January 2024. Donna was an amazing provider. I was scheduled to see Dr. Dutta, but got an early appointment with Dr. Mary Heady. I have never been treated so poorly by a doctor. She was unprofessional, condescending, and acted like I was wasting her time. When I brought up that she was acting like I was wasting her time and was being dismissive , she looked at me and said, "Well...". I can't comprehend why a medical profession would choose to belittle me and act so unprofessionally. I was not rude to her and clearly communicated how her treatment of me was making me feel. I can't fathom any reasonable explanation for this treatment by her. As soon as I left her examination room, I went to the front desk to file a complaint. The front desk person gave me a card and said that Diane Krop-Wolner, the clinic manager, was unavailable and to call back later. I called back later but was told that she was too busy and that the office website had a place where I could leave my complaint. I looked and couldn't find it. So, I waited for the survey email, for her visit, to appear in my inbox. And guess what? Surprisingly, it never came. So, I'm still trying to file my complaint. I can't do it in the office, because the office manager is not available, and I can't call her as she is too busy. UPDATE: Two days after I left this review, I received the survey email from VM asking about my experience with Dr. Mary Heady. It's unfortunate that I had to leave this review to get any traction on my complaint. My best advice is to go elsewhere where helping patients is a priority and doctors are caring and professional.
Mar 9th, 2024

Feb 19th, 2024

I had family go here, they were rude, disrespectful and didn't show compassion at all towards the patient. The front desk was rude, and even the office manager was too.
Feb 18th, 2024