Chase Bank

Chase mistakenly reversed a utility bill payment. That caused a $25 penalty with the utility. Chase refused to reimburse the $25 charge to compensate for its error.
Mar 1st, 2024

No accountability! Damaged a 30-year savings bond . No training or useful information from a lead . Cashier didn't properly process the bond, and now I'm stuck with useless paper . Pick another branch or bank .
Sep 7th, 2023

Poulsbo Chase thank you for your help today. Paul was absolutely professional and so helpful. You put my mind at ease and I appreciate your help
Jun 18th, 2023

They I would highly advise using silverdale's branch instead of poulsbo. I think that this place means well but the quality of service is well below Chase standards. And honestly that's saying a whole heck of a lot. They don't do things consistently with other branches, and I see this at some other branches from time to time but this place is a standout as having their own rules. Staff here generally seems to operate on whatever they think the rules are but it's far from consistent. Every time I've had to go in to this branch because some emergency requires that I get to a branch ASAP every last time something's been messed up. I still have to go back in and fix my address and phone number for the umpteenth time with them but of course not with this branch. I needed a pin so I couldn't use the ATM this visit And since their traffic was low and there was nobody waiting in line I thought it would be easy to go in through the drive-thru. Anyways 13 minutes later I deposited my three checks... I think somebody from corporate just simply needs to come in here and fix the place.
Feb 6th, 2024

I made myself a promise that I wasn't going to leave any more 1-star reviews. My criteria is, "Will this help someone?" I think it will. I'm a business banking customer. I applied for a line of credit with Chase. I won't get into details except to say the experience was horrible and prompted me to leave Chase. When I went into the Poulsbo branch to close my accounts, the banker never asked why I was leaving or expressed any sympathy for the poor customer service I received. During the process of closing my accounts she lost my ID and wasted a half hour finding it. Eventually everything was sorted out and I left without so much as a "Thank you for your business."My policy is to balance bad reviews with good ones, so see my review of Umpqua bank.
Dec 28th, 2022