Subaru of Puyallup Parts Store

Right Part, Right Price, Right Timing
Apr 13th, 2022

Feb 26th, 2022

Not worth typing the story.
Nov 24th, 2020

Puyallup Subaru maintenance is most unreliable service dealer ever I have experienced so far. Whenever service done always something wrong or parts missing such like tire nut and not adjusted display units also.after 30k major service all warning lights on 10 minutes later and than take back to the shop again fixed for 2 hours. Another major 60k service just done few days ago this time display unit nothing showed up engine running very high rpm and take back to shop again for 30 minutes I found no tires. rotation neither but receptionist says they did it rotate d tire but I know front tire more worn out than rear ones they are lying this is most stressful dealer than any other brand dealer in tire my lifetime currently I have audit Toyota Gm cars..
Aug 29th, 2022

Moral of long story: DO NOT TAKE YOUR CAR TO GET SERVICED HERE!!! They will not take responsibility for their mistakes. Long story: I took my 2015 Subaru Forester to get serviced for the transmission. When they returned my car I noticed my radio didnt work and it had a message saying it could not read the program. I took my car back to the dealer telling them I dropped it off with a fully functional radio and they returned it not functioning. They told me they will not look at the car until I agree to potentially pay a 150$ diagnosis fee. The service representative told me if it is related to the previous work they will cover it, if not I will have to pay. I agreed to it knowing it was obviously their fault. 3 hours passed by then they told me it was not related to their previous work and that I will have to pay the 150$ diagnostics fee. All they had to do was update the SD card, and boom my radio was fixed. I looked up on an official Subaru forum website, why would my SD card have to be updated. It said it is caused by hardware error or accidental data loss. Knowing this I tested the representatives honesty and I asked him why I had to have an update on the SD card. He told me its because I have an old SD card (mind you that I had a 6 year old car) and that it was a coincidence that it expired right after I dropped it off with them. I asked to talk to the service tech and he confirmed with me that it indeed had to be updated because of accidental data loss or hardware error. The tech said there wouldve had to be something physically done to the radio to cause the data loss or hardware error. Not only did the service rep lie to me, the service department STILL did not take responsibility for my radio, saying it is not related to the previous work. Well think of this scenario What if a car had gotten a huge dent on the bumper while it was under their care for a transmission issue. Can the service rep still stand around picking his nose and take no responsibility for the dent, saying its not related to the previous work? Of course not! This is a garbage excuse! I wouldnt expect this type of consumer service and lack of responsibility from a mom and pop shop, let alone an authorized Subaru dealer. The tech (Nicolas) and the service manager treated me disrespectfully as soon as I started questioning things. I talked to the sales manager and even though we didnt agree, at least he showed respect while talking to me.The service team here in my opinion is trash. Again.. DO NOT TAKE YOUR CAR HERE!!!
May 5th, 2022