Service Partners

To the drivers delivering, things got "interesting" when we bumped the dock. After check in and returning to the truck, a forklift driver "Mike" approached and said " drivers are not allowed on or near the dock and must stay in their truck because of Covid" he continued, "drivers were the reason their company was shut down during Covid". Wow. It's 2024 and this guy was attempting to use Covid to show discrimination to truck drivers. Believe me, words cannot express the anger and frustration this caused as drivers run into this sort of prejudice against them occasionally, but Covid??? HOWEVER, upon walking back into the office to lodge a complaint at Mike's unbelievable comment and speaking to office personnel the location manager " Phil" overheard and immediately wanted to hear what had happened. Phil was extremely professional and understood how ridiculous and aggravating Mike's comment was. He immediately addressed the situation, graciously apologized and walked out to the docks to speak to the forklift driver in question. The entire situation was diffused and we felt that our concerns and annoyance was handled perfectly by Phil. Way to go!! What was a one star review turned into four because of an awesome manager who knew that drivers deserve respect like anyone else. They unloaded us quickly and were fantastic bringing out the bills and getting us on our way!
Jan 3rd, 2024

I just had a delivery of insulation to my place of business. The CDL Driver, Robin, delivered the goods. My usual team who helps unload the insulation could not be here today. Robin went FAR above and beyond to unload and help place the insulation in an orderly fashion inside of our warehouse. She was personable and didn't complain about my lack of preparedness. I hope Service Partners realizes what a gem they have in Robin. Great experience!
Nov 5th, 2023

May 16th, 2023

Jan 27th, 2023

Jan 1st, 2023