Johnson Jewelers

Went to have some engraving done. I showed up 15 minutes after opening to find a locked door. A closed door isnt welcoming to visitors, let alone business. The younger woman who opened it for me appeared and sounded annoyed with my having a customer so early in the day (10:15am). I explained the engraving I needed done. She wrote it out. As I read it upside down, it was very unclear. I clarified it with her and she assured me the engraver would understand and that the instructions she wrote were sufficient . Five days later I received a phone call, asking for clarification because what she wrote was unclear to the engraver. Two weeks after the initial drop off, I called and was told my request isnt ready but it is being worked on. I spoke with an older woman who said it should be ready next week and that two and a half weeks is like two weeks. She quickly ended the call. I immediately received a call back telling me my order IS ready and that they havent had a chance to review completed orders yet today. How much business do they do? Even with my ticket number, how could they not tell it was done when they checked? Miscommunication all around on every aspect so far. The finished product was an addition to a previous engraving and was supposed to br identical in detail. I was assured it would be. Though the job was completed in time albeit the confusion, the two sets of engraving are far from identical, with the newer one appearing bigger and wider, as if a larger tool was used. Though it was fairly priced, we werent completely satisfied. The craftsman ship is okay, but not great and not what we wanted. The miscommunication surrounding every aspect of our encounter, rudeness of staff, and quality of the product fell short of our expectations. We wont be returning.
Mar 27th, 2024

Amy and her Mother are the best! This is a very friendly family run business in the heart of beautiful downtown Puyallup. I have purchased many beautiful pieces of jewelry here including my wife and I's wedding rings. They are very honest and informative about their jewelry. I won't go anywhere else. They were recommended to me by a friend and I haven't gone anywhere else since. I have recommended them to many of my family and friends. Go check them out. You won't regret it!
Mar 24th, 2024

Very kind and thoughtful. Had an old Casio watch that is extremely sentimental to me, with hard to find parts. Went out of their way to do the best repair they could, to get it back and functional.
Mar 15th, 2024

Outstanding and top notch service! Thank you very much for the watch repair.
Dec 28th, 2023

I had such a good experience working with this company. They were so helpful and when I decided to pull the trigger on an engagement ring in December, they made sure it would be ready by Christmas. When we needed it resized after Christmas, it was fixed with no questions in a day! Everyone was so friendly and helpful.
Jan 25th, 2023