Geek Squad

I started with the Chat line first. I was connected fairly quickly to a representative. They assured me with setting up an appointment for a branch near me. When I arrived onsite, they were very attentive. They listened to my problem and quickly gave me answers. This was done even without me being a a member. Of course, ultimately, they want to sell you a service plan so,of course, the conversation did steer that way. I will say they did their part to show that it could be well worth the investment.
Mar 29th, 2024

I will NEVER shop at the Puyallup Best Buy EVER AGAIN!!! 2/17/24, my daughter and I went to the Puyallup Best Buy for some headphones and possibly trading in our smart watches (my daughter bought from them last year). While browsing around and discussing different types of headphones, I see this big creepy cop staring at us so I stared back at him. When I say creepy, I mean the kind that makes the hair on the back of your neck stand up, your skin crawl creepy. We moved to another area and again, there he is just glaring at us, so I raised my cap up and pulled my glasses down my nose and glared back at him. I go to get assistance from an employee and he walks right up listening on our conversation. Finally, my daughter being discouraged because she couldn't find what she was looking for, said let's go and guess who's standing at the door when we go to leave??? Officer gruesome with a scowl on his face glaring. When we get outside, my daughter asked, "Did you see that big creepy cop following us?" I told her, "yeah, I even took my glasses off and glared back at him". Never have we had that issue at the Federal Way Best Buy. The WORST problem we've ever had there was trying to locate an employee to see something during the busy holiday season which is typically because they're busy. Never had that problem at the Bellevue Best Buy either, even on black friday. Never had that problem at the Tukwila Best Buy. Won't happen again because I will NOT be stepping foot in that store again. I'm not one to pull out my phone to record stuff but I'm wondering if I should've that day.
Mar 1st, 2024

Feb 12th, 2024

Feb 5th, 2024

I turned my computer in to have it finished being wired again because I had taken it in and they had swapped the motherboard for me and the motherboard I got was no good so I put the original motherboard back in. Things I noticed they put way too much thermal paste it was everywhere inside there it even got into my socket... Apparently somehow one of my fans couldn't be connected which doesn't make any sense because it was connected before like always working just fine and my fan show signs of dust like it gets whenever it's on sucking air through it like any fan does. The man kept calling me a liar to my face basically saying he trust his technician not me. I then pointed out look at the fans and look at the proof and he goes yes that does show that it's been on so even he knows that it was not connected right. He told me that his technician did not even try to hook it up because he did not touch it. I had to accept uncompleted hardware. And now I have to take it to a different geek squad that worked on it originally to have them rewire and figure out what he did. So there's my review I was called a liar and I had to pick up stuff that was not completed...
Feb 18th, 2024