Gerber Collision & Glass

Fast service
Apr 5th, 2024

Very smooth and wonderful experience. Staffs were friendly and helpful. Finished within an estimated timeframe. Thank you Gerber Redmond WA team.
Nov 8th, 2023

Got the appointment time mixed up, but they went out of their way and took care of me. Didnt get the names of who helped me out, but the manager there was super helpful! Services: General repairs & maintenance, Body & Trim
Sep 26th, 2023

WORST EXPERIENCE I EVER HAD IN A REPAIR SHOP I never use that feedback tool on Google but this time I felt like I had to share my experience with the public, because of the terrible experience I had with Gerber Collision and Glass Redmond, WA. My car was left at the shop for a replacement of a bumper and stayed there for more than 2 months (!!!). In this time, there were so many reasons to the delay that some of them sounded unreal. For example, wrong parts were sent and we have to wait a few more weeks, no ETA. How is this happening? Communication with the front desk was also very bad, as I was asking for status and for calls back and never got one. Every person I talked with said that it sounds like a very bad business and it shouldn't work like that with repair shops in our area. Lastly, even the insurance I worked with said that their communication with the shop was problematic, and it was resulted in a delay of weeks in the reimbursement I had to get for the car rental.
Jul 13th, 2023

This place should be out of business. I went to their location for estimate request. They asked me to come back in 6 weeks. When I went there they took 5-6 pictures in 3 minutes which they could do in my first visit. After 3.5 months they did not even submit a repair request to the insurance company. Stay away from this place.
May 21st, 2023