Bassett Furniture

Good selection and customer service. We bought a sofa there
Aug 12th, 2022

I went to the store and I talk to the sales person for the best sofa w the hardest cushion they had find one I made sure is Custom made , And I paid $1100 extra after 2 months they delivered was the software cushion,we were very disappointed, I called 5 to 6 times no one returned my call , we went to the store and talk to them they to told us we sent some one to Redon the cushion, we waited for a long time no one came or call . We are very disappointed w there Costomer service and the sales person, we cant use the sofa at all .
Mar 12th, 2022

Weve had a terrible experience with Bassett so I will never buy from them again. We ordered living room furniture and a few extra pieces in December. They messed up the order from the start and we had to redo everything because they sold some items that werent available anymore. They quoted 3-4 months for delivery and never updated us about delays we had to prompt for updates. We received part of our order a couple days ago and the couch and chairs have the wrong seat cushions. We let them know and they suggested we bring everything in to compare as if pictures and measurements wont be enough for them to believe their mistakes. Well be waiting for the rest of our order until maybe September. Their business model and approach to customer service is from the 80s everything is a hassle and they cant do anything efficiently. I would suggest you go anywhere else! Update: Weve been in touch with Bassetts customer service representative for over a week now. They cant explain why the furniture dimensions are incorrect nor can they fix or remake the pieces. Seriously, DO NOT SHOP HERE.
Jun 18th, 2022

Update: I emailed their customer service as suggested by the owner and two weeks have gone by with no response. Have to reduce the review from two stars to one. The staff we dealt with were very nice, helpful and friendly. Regarding the quality of the furniture, I would say its OK. Most other furniture stores completely lack any kind of quality furniture these days and thats probably because thats what everyone buys.the cheaper the better. If you want fine quality furniture you should find a skilled craftsmen and commission him/her to build you what you want. Im rating this store only two stars because we purchased the stain guard protection for our purchased items. We had one incident and submitted a claim. The company, Guardian Protection, would not allow us to even open the claim because we were not in their system and referred us back to the store. I contacted the store and spoke to Darren. After explaining the situation Darren assured me he would get someone to resolve the issue and would have the contact us. Were still waiting. I personally wouldnt recommend purchasing such protection based on my limited experience with both companies. It didnt seem like anyone was interested in providing the service the was already paid for. The owner requested I email their customer service. I sent an email immediately. I will post the response soon.
Apr 21st, 2021

All the sales staff I have dealt with were wonderful. The products are another thing! Bought a couch at Tukwila location 6 years ago and purchased the extended warranty. Right away upon delivery had multiple issues which then the warranty company would not cover because product came that way :( Tried for over a year to get help help with the management and always received the run around. Finally reached someone at corporate office and they said no refunds but gave store credit. Couch was garbage and sent to dump because I could not even donate it because they did not want broken furniture either, go figure :( Tried the Bellevue store 5 years later this last August 2020 and today ( April 2021 ) still awaiting the custom 30 day order (which I was told due to COVID may be delayed.) Timing was not the problem initially, order came in and was completely wrong! Ordered two matching nightstands; One was not even close to the other, the one that matched what was ordered was made very off skew and out of alignment. Was called and told reordered stands came in but were damaged and would be reordered a second time. Then called again and told now it was the wrong stand. Still awaiting third reorder. Also had ordered custom upholstered bed which was sewn wonky with stuffing coming out seams and mismatched all together. We have bed but it looks like I sewed it myself. Parts of it were reordered but still have not been delivered because they wanted to wait and deliver bed with correct nightstands ( if that is even a possibility) We have been waiting ever since and now are not even receiving any response. We were so foolish to give them more of our money !! RUN PEOPLE , RUN!!!
Feb 20th, 2021