Avis Car Rental

There are unexplained charges that Avis does not offer support for. I made a $162 booking and was billed $745. Please explain how I can get an explanation for these charges, Avis
Apr 9th, 2024

We are "preferred" members, always as for a small sedan. Into SEATC in Dec, found we had been "upgraded" to a mustang convertible, not suitable for Seattle winters, app would not allow us to change. Stood in a long line at the "preferred" window. SEATAC in March, small sedan now a Dodge Ram crewcab pickup. App sent us back to a long line. Watch for our next review this summer,,,
Apr 3rd, 2024

Apr 3rd, 2024

Mar 31st, 2024

The rental experience (check-in, check-out, reservation etc) was great. Quick and easy pick up and drop off, the vehicle we got was great for our purposes. Traveled in March, did some hiking and sight-seeing without troubles. No issues on the road at all. Checked in with employees after drop off, looked at the vehicle all together, got our stuff and went on our way - easy! BUT - 10 days later, via mail, just got hit with a $250 cleaning fee for "excessive dirt-sand." I've rented many cars over the years (and with Avis) and have never seen this happen. Got on the phone with customer service who sent me the "damage" report including photos. Y'all. The car needed to be vacuumed, which is already part of the cleaning procedure after a rental return. There was nothing excessive about it. I worked for a car rental agency for years and we NEVER charged for something that is included with the typical post-rental cleaning. And looking at other recent reviews where cars very obviously haven't been cleaned, it's exceptionally outrageous. Attached are the "damage report" pics and what they are claiming will cost $250 to clean. Please. A quick Google search shows that fraudulent post-rental fees are apparently common practice in Avis offices, just took a long time to happen to me I guess. All customer service could tell me was to call back after the charge has actually gone through on my card and even then they can only refund me $125. Straight up robbery guys, that's gross. Without this, it would have easily been a 5 star review. Such a shame - the pleasantries of the entire trip don't make up for outright theft. Dang it, now I have to find another car rental agency
Apr 4th, 2024