Velo and Ray Apartments
Hours
Chamber Rating
-
Lauren Aycock
Aug 27th, 2023 -
Michael Fontes
Aug 18th, 2023 -
Logan
Dec 29th, 2023 -
Lizet T
Dec 24th, 2023 -
Nic I
Sep 26th, 2023
About
Velo and Ray Apartments
Self-Guided Tours by Appointment Only! Immerse yourself in elegant, urban-inspired interiors and ample amenities at Velo and Ray Apartments in the Fremont neighborhood of Seattle. Explore each of the unique studio, 1- and 2-bedroom floor plans across our two Fremont locations to discover chic style enhanced by luxurious features such as hardwood-style vinyl flooring, porcelain kitchen backsplashes, and sleek, streamlined cabinetry. Plus, with loft-style residences and live/work options, you're sure to find an ideal apartment, no matter your needs.
Contact Info
- (509) 215-1779
- (509) 215-1779
- [email protected]
- Website
Questions & Answers
Q What is the phone number for Velo and Ray Apartments?
A The phone number for Velo and Ray Apartments is: (509) 215-1779.
Q What is the internet address for Velo and Ray Apartments?
A The website (URL) for Velo and Ray Apartments is: https://www.essexapartmenthomes.com/apartments/seattle/velo-and-ray
Q What days are Velo and Ray Apartments open?
A Velo and Ray Apartments is open:
Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Q How is Velo and Ray Apartments rated?
A Velo and Ray Apartments has a 3.9 Star Rating from 67 reviewers.
Hours
Ratings and Reviews
Velo and Ray Apartments
Overall Rating
Overall Rating
( 67 Reviews )![](/images/review-avatar-4.jpg)
Lauren Aycock on Google
![](/images/review-avatar-3.jpg)
Michael Fontes on Google
![](/images/review-avatar-2.jpg)
Logan on Google
- Maintenance is responsive and everyone's very friendly
- Management is responsive but all remote and goes through a kind of support ticket system
- We had our washer/dryer replaced with larger ones (though top-loading) and they also added wifi-connected thermostats. Both of these installations were smooth and a nice upgrade.
- I rarely heard our neighbors, but you can hear footsteps from units above you
- Never had an issue with hot water. The temperature varies but it was always hot enough.
- Ventilation is poor. In my 1 bed, I had two roughly 1.5x3 foot crank windows that open about 6 inches. The room is regularly 10-15 degrees above outside, with windows open. I ran a portable AC when the temp was above ~65 outside.
- Stone Way is not quiet. Right now, it's mostly closed off for construction, but it's a truck route and also used regularly by emergency response.
- There was a package thief at one point. I usually pick up my packages the day they arrive, and I never had anything stolen. Most, but not all packages can be delivered to the Amazon locker or a mail locker.
- Never witnessed a break in or anyone suspicious in the garage, though there was a bike thief in the past.
- Fire alarm issues in the first year, but no alarms since then
I enjoyed my time there overall.
Update: move-out was straightforward, and I was only charged for basic cleaning despite some minor paint damage.
![](/images/review-avatar-4.jpg)
Lizet T on Google
Why I'm giving them 1 star is because the move-in and move-out process is absolutely terrible. I was initially interested in a very specific unit, made an appointment to see the unit, and on the day of was told that unit wasn't available and my appointment was made in error. I had to take time off work to go to that appointment. I contacted them by email and let them know I was interested in that unit only and to let me know if the application fell through. A week later I don't hear anything and I see the same unit listed again on their website. This time I just applied and paid the deposit to secure the unit. Should have been a red flag at that point. Once I move in they forget to add me to their Amazon locker system and or notify me about said system. Received zero orientation on the building.
When my lease was up I emailed to ask if they would consider lowering the monthly rent since the second bedroom was marked incorrectly and had no windows. They told me no, that it was already below market value. However, I was following the price listing when I moved out and they tried to list it for more initially but then the price dropped about $100 below what I was paying before the listing was removed.
Lastly, the move-out process was terrible. They scheduled a pre-move out walk thru on the day I had movers! I tried to schedule a formal move-out but they ignored me and since they posted a 2-day notice on my door they came during my move-out day with the movers anyway. The maintenance person that did the pre-move-out inspection told me I would be charged for cleaning regardless of how clean I left it and then tried very hard to look for issues to charge me for. The bathroom wall had some light scuffing and he told me the whole wall would need to be repainted. When I asked why the whole wall and not just a touch up he very rudely pointed at the light scuff marks in a sarcastic way and proceeded to tell me that's how their paint was, that they can't touch up they have to paint the whole wall. Since I had movers there I didn't want to argue about it so let it go at the moment. Mind you, the wall paint is so cheap that just from hanging my clothes in the closet and my clothes barely touching the wall the paint rubbed off on a lot of my clothes.
After moving out, I received a bill showing not only would I get zero back from my deposit but I was being charged extra. The itemized receipt not only contained information for my unit but for another unit as well. They seem to be pretty careless with confidential information. I was charged over $300 for paint and almost $200 for carpet cleaning. However, the itemized receipt also showed the carpet was replaced for regular wear and tear. I had to contact them to inquire about the charges and they refunded me for the carpet cleaning and said it was indeed charged in error. I then had to inquire about the paint and ask for proof that the paint was needed beyond wear and tear (in the lease agreement it states they do not charge out of the deposit for wear and tear). Luckily the person assigned to me also refunded me the paint charges after reviewing the pictures of the wall(s) "needing" to be repainted. In my opinion tenants should not have to go through all this work just to get the deposit that is rightfully theirs. If I didn't know any better I would say they take advantage and assume people will not go through all this work to get a deposit back and it's not fair considering the rent in this building and area is already incredibly high.
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Nic I on Google
Really bad ant problem. This was year-long.
During the winter, hot water was non-existent. We brought this up with management, and they basically explained that they turn the hot water off during non peak hours to save money.
Bad package theft problem. I brought this up with management, and they said that theyll look out for my package (the building is remotely managed).
Speaking of remote management, this makes bringing issues up to management very difficult and slow. Expect a day+ response time for some issues.
Were were promised a parking spot before we signed the lease. After we signed, we found out that there was actually no parking spot available for us, but one would open shortly. A spot never opened (and good luck finding street parking around the building).
Thin walls, cheaply built apartment, and way too expensive for the experience.
The only pro I can give the place is that the maintenance folks were very nice and helpful.
Basically, you can find a much cheaper apartment in the area for the same experience. And if youre willing to pay more, you can find a much better place for the same price in Fremont.
Overall Rating
Overall Rating
( 67 Reviews )Write a Review
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