British Swim School at LA Fitness - West Seattle

This place is rather trashed these days- not cleaned well, machines needing repair and filthy. The rug looks like it hasn't been vacuumed in a week and there are places that are torn up. Locker room is gross. Saw the same debris on the ground in the locker room for a week. Also! no more spray bottles to clean off the equipment when you are finished sweating all over it. Super shabby and poor cleaning standards.
Jan 31st, 2023

Anna signed me up here and was super kind, friendly, and informative. Looking forward to seeing her around the gym!
Jan 30th, 2023

The gym is fine enough, but their cancellation policy is near criminal. You can't do it online, over the phone, or in-person on the weekends. The only time is from 9-5 during the week, effectively making it impossible for anyone working a full-time job to cancel.
Jan 23rd, 2023

I signed up for personal training in early 2022, and the experience was a nightmare nearly from the start. I had LOTS of last-minute trainer requests to reschedule appointments and/or notifications the trainer needed to cancel the training session altogether, an instance of a trainer not showing up for a scheduled appointment with no prior notice (and no explanation or apology later), and multiple training sessions deducted from my account for training sessions that never occurred (due to trainer cancellation). I tried to be patient, understanding, and flexible with the staff, but after repeatedly making the personal training manager aware of the issues and having the issues neither addressed nor resolved, I requested to end my contract and have a monetary refund issued for my remaining training sessions. I spoke with member services at LA Fitness Corporate and with management at my local gym and was told my request would need to be elevated to the District Vice President (DVP). I was told the DVP would contact me within 48 hours, but he never did. It took me nearly two weeks of almost daily follow-up with both Corporate and my local gym to get the DVP on the phone. When he finally did speak with me, he was dismissive of my concerns. He said all he could do was reinstate my missing sessions and that I was welcome to travel to another gym to use them. When I explained why that was not an acceptable path to resolution, he shut down the conversation saying it was his final decision. LA Fitnesss handling of this entire situation was unprofessional, dismissive, disrespectful, and completely unacceptable. I would never recommend that anyone sign up for personal training at an LA Fitness gym.
Jan 29th, 2023

Been using the gym and the swimming pool for about a year and a half. The front desk staff keep changing and they dont know how to talk to the customers. They can maintain the pool , hot tub and the locker room in a much cleaner way. They recently changed the pool water to chlorine and Im getting red eye because of it and on top of it the hot tub is broken for about a month. (FYI: They mainly sold me the idea of their pool saying it is bromine pool. ) When I informed about this to the front desk lady, she seemed inexperienced and her tone was very rude as though she was paying out of her pocket. She told me its not that simple to fix the broken heater, otherwise you or me would have fixed it. This is not the way you treat or talk to your customers. Overall, they take too much time to fix the broken equipments or logistics.
Jan 22nd, 2023