Goodyear Auto Service

The employees at Goodyear helped me get safely back on the road after I had a flat tire. Clark carefully explained my options and the prices for tires were lower than the local discount store. I appreciate their assistance and knowledge, they really go above and beyond.
Jan 6th, 2024

Dec 17th, 2023

Mark was amazing ! And the crew was helpful and nice !
Nov 28th, 2023

Worst experience Ive ever had while getting a simple oil change. Took over 2 hours when I had called multiple days ahead for a scheduled appointment time. The staff was completely unprofessional. One of the guys belittled his employees in the lobby where customers wait, while one tried to communicate to a different shop over the phone, he snatched a phone out of his hand and was being completely rude to everyone. At one point I heard the guy behind the counter tell an old lady that her front rear tire had a nail in it. They tried to sell me on over 800 dollars worth of unnecessary maintenance annd when I declined I was met with more rudeness, after a while of a wait the same rude guy finally came out to tell me my battery was dead, even though they had just moved my car to the parking lot. My car had never showed any signs of a dying battery previous to my car coming here. I questioned them on this and was met with rude remarks like I didnt know what I was talking about. They continued to sit in my car while I watched and it was running for atleast 10 minutes before I went and approached the guy and told him to please get out of my car and that my battery was not dead, which the guy inside had just told me. I sensed they were lying to me and they back tracked on all their previous statements. I payed for my oil change and told the man I wanted my keys to he replied to me Im working on it calm down while my keys were in his hand. The front end management has no idea what they are doing, what they are saying, or how to effectively speak to their customers. Note that if youre a women alone in this establishment, do not let your guard down, they will 100% try and over sell you on things you dont need and try and make you feel stupid. Id also like to note that when I left my car with this crew and then got back in my car after the whole 2 hour wait, my iPod (which is connected and only plays songs when the car is on) had played through 17 songs in my car, which means they had my car on or partially on for at-least an hour, very much potential to drain a perfectly good battery.do not trust this establishment. I let them know my thoughts and feelings about the whole situation and got the hell out of there.
Jan 2nd, 2024

Just recently I went in to get my tires replaced, power steering fluid exchange service, and a wheel alignment. Clark Landis called me and said I had an appointment on the day I didn't request, he called twice making the same mistake. Tire replacement went well but clark never did ask if i wanted coverage or a warranty for the tires, and a second appointment was scheduled. Where I work we are big into having integrity, if we make a mistake we own up to it. I go into my second appointment, and it took longer than the 2 hours Clark said it would take. The tech. Kevin Isberg-ponce struggled parking my SUV, I got into my vehicle and backed out and immediately noticed my new tires were making a weird noise. I called immediately for another appointment the next day. Kevin took my tire back and tried repairing it. he didnt have the integrity to fess up to his mistake, and even said it was a long tool that got in my tire. The older gentlemen with horrible customer service skills misplaced my keys and blamed me for not giving him the keys, he also forgot to do paper work for another customer holding up her work. Another customer had to wait over two hours for their tire rotation, they were on the phone with someone about it. I paid for an extra tire I shouldnt have had to pay. there is no integrity at this goodyear in silverdale.
Dec 12th, 2023