Woodinville Animal Hospital

Apr 9th, 2024

For context, my family and I have been going to this vet for over a decade. So it's incredibly sad to see that the quality of service has been on the decline while prices have continued to rise. Yesterday (Feb 13th) I took our pet to get teeth cleaning & when dropping him off we're told that he would be ready around 3:00 p.m. and we would receive a phone call for an update. The day passes and 3:00 comes and I had yet to receive a call from vet. I then proceeded to call them and they said that he was still in surgery and they would get back to me. At 3:48pm I did not receive a call, but a text message stating that he was doing great and that I could get him at 530pm. As I was expecting a phone call, texting did not provide me any avenue to have a discussion with a doctor on next steps & things I should be watching out for when he comes home post anesthesia. The other concerning part about only receiving a text message is what if I didn't see the message about pick up. Dr Nichole Johnson stated if I wasn't there at closing they would have called me, but I'm unsure. When I arrived to the vet to pick him up at 5:30, the front receptionist met me with "Here for N***? Will you be paying with debit or credit". I could not believe that without an explanation of care or any discussion with any part of the care team the first thing the vet asked me for is money. So I stated I would like to see the itemized statement as the cost was higher than what I was anticipating for no teeth extraction (initial quote: $841.70-1639.08) & requested to speak with the doctor. The doctor came and I expressed how frustrated I was that I did not receive a call and was paying over $1,000 (total = $1021.90) for this visit. I it would be like dropping a family member off at the hospital and just getting a text saying to pick them up, with minimal update on clinical status and next steps. The doctor was not receptive to this comment and stated that while she was sorry there was nothing that they were going to change about their clinical practice and that this would not be practical for implementation. At this time the receptionist finally got back to me regarding the bill, to which I found $200 unaccounted for that they were charging. Upon confronting the receptionist of the discrepancy she stated that it was because narcotics were not on the statement - though hydromorphone is a controlled substance and was on the original statement. Because of this I really felt like I couldn't trust what she was saying regarding billing because what she was saying was false and she was not receptive to me telling her that the narcotic was infact accounted for. Nevertheless, they tacked on a few charges so that it matched what they originally quoted - unclear if my pet actually got that's care, but we paid for it as they would not let me see N*** before payment. Sadly as a result of all of this the following day I received an email saying that we were no longer welcome at the clinic and that we should find other services with an attached medical record for my pet. This is truly sad as we've been there for so many years and the manager (Alicia Williams) who emailed us didn't even call to hear our concerns or hear feedback directly. Overall - if you should chose to use their services: 1. ALWAYS check your bill, often their are missing or hidden charges that they tack on. And now they are charging extra administration fees and such for things like vaccinations that were never there before. 2. Ask all the questions in the small amount of time that they let you talk to the vet. Keep in mind if you don't ask all your questions in the visit they will gladly charge you another $60-100 to see you again to answer those questions. 3. Have loose expectations for deadlines they set. So if they say your pets ready at 3pm it is likely they won't be. 4. Do your own homework/research. They will try to sell you on everything. Special pet food, mandatory fecal samples with annual visits, making you buy your meds at the hospital versus somewhere cheaper like Costco.
Mar 9th, 2024

Feb 20th, 2024

Feb 2nd, 2024

Took my dogs in for a wellness check up and told the doctor that we would be flying, then five days later, I call for my records for the dog and ask about a "health certificate' for flying, as to which their reply was, "we don't have anything in the records about flying." They went and asked the doctor if I had mentioned flying and the doctor says, "yes she mentioned flying, but didn't say what day." First of all, that's literally why I was in for a wellness exam and I mentioned that. They proceed to tell me that I would have to bring my dog in for ANOTHER exam and pay the fee and then pay for the health certificate. I don't know if these people are just not "all there," but that was the most unintelligent conversation I have ever had with a vet. If the vet was truly concerned for the well-being of my animal, as soon as I said I was flying with her, the vet should have put TWO AND TWO TOGETHER and offered the health certificate. Way to try to get me in for another appointment. I paid $500 for my dogs to get check ups and then they want another $200. Greed and unethical is all I can say about this place. Do yourself a favour and go to a different vet. EDIT to respond to the owner's response: I just moved here and have only brought my animals in one time, which was this time, so your "past experience" comment is dishonest. When someone says they are flying with their animal, you should probably think to offer a flight health certificate, especially when I was in for a check up to go on a flight this week, which the doctor admitted to me making her aware AT THE APPOINTMENT. Unless you are just trying to trick people and get them in for another exam so they can pay another exam fee. I am an accountant, I know how greedy businesses and money work, and this is a typical case. My review is not the only review stating this unethical practice of yours.
Feb 29th, 2024