Gerber Collision & Glass

reily fletcher _{on Google}

Dec 20th, 2023

I wish I could give this place a better review because the work itself is good and it looks great, however the experience wasn't great. I had minimal appearing front end damage from a rear end accident.
I waited 2 weeks to even be able to give them the vehicle, they only took pictures and said it would most likely take 5 days to do the repairs. Judging by the amount of cars in their lot I had a feeling it could be a little longer, but not 8 weeks longer.
The shop then got ahold of me and added another week after the 5 days was up because once they pulled the fender off and found more damage. From my experience I can appreciate that they were honest and wanted to do a quality job, but this should have been discovered in the immediate inspection.
Then after 2 total weeks they come back and say there could be frame damage, the dash has to be pulled and they have to weld the apron panel.
My vehicle was gone for about 2 months Total
This caused my vehicle to be in their possession longer than I had owned it myself.
Again, I understand things happen, but in order to run an efficient/customer pleasing shop you need to perform complete and in depth inspections so the customer has the full scope of the service being performed.
The service attendants purposely message you minutes before close so they don't have to deal with whatever questions or complaints you have until the next few days over text message.
I wasn't able to get a rental car for this entire time, causing me to spend way more money than necessary for transportation.
Overall I am pleased with the end result, but disappointed with communication and lack of care for each individual inspection/customer. A shop should not take on more work than they can handle and from speaking with corporate it seems this is exactly what they do.

Rahat Sharma _{on Google}

Nov 1st, 2023

Great service and their text based system provides timely updates on the repair.
thanks

Claire Hamilton _{on Google}

Sep 29th, 2023

Throughout the whole process they had great communication with me and were always very sweet when I called. They were really backed up when I made my appointment, but so was every other shop in town. Even though I had to wait a few months to get it in the shop, it was an easy process. They got everything done really quickly once it was dropped off, too. Definitely recommend

Sue Peterson _{on Google}

Sep 15th, 2023

Very accommodating to clients who need repairs.

Sondra Truffat _{on Google}

Sep 14th, 2023

We have had occasion to use Gerber several times and have been very impressed with the quality of the work and service. This last experience I took the car in for the insurance estimate and they offered to take the car in that day. They offered to arrange a rental - I didnt need one, but I had not arranged a ride home since I hadnt expected to leave the car, one of their employees drove me home. They keep in contact with you via text with updates on what is happening (parts are in, starting painting, reassembling). In a time when customer service does not seem to exist it is really refreshing to find a company that goes over and above. Services: Painting, Body & Trim