uBreakiFix by Asurion

Dont waste your time. Went in to get a screen repaired and came out with a phone that wont turn on anymore. Caused more problems than they solved. Front desk guy was helpful but thats about it.
Jun 11th, 2023

uBreakiFix received my work order from my mobile carrier while inwas at work. The technician called me in less than 5 min to make an appt. I arrived and was greeted professionally. When given my pick up time, I explained that I had somewhere to be at that time. The technician was considerate and said he would have the repair complete in one hour. I returned in an hour and my phone was ready. It looked brand new as if I'd just purchased it. My phone's screen was cracked with multiple spider cracks sprawling across the screen. There were no signs of cracks when I received my phone. I highly recommend uBreakiFix for repairing any electronic issues!
May 23rd, 2023

Already closed when I got here at 6:30pm online it has it opened until 7pm
Apr 20th, 2023

Customer service was great! Very friendly, knowledgeable. Price equivalent to similar businesses. If you are in the area, I definitely recommend the location in Martinsburg, WV.
Apr 1st, 2023

UPDATE 4/28: We learned from another uBreakiFix location that the issue caused by the failure of the Martinsuburg location is not fixable and after speaking to the General manger for the area, were told we should get a replacement iPad. However, Junior, the manager of the Martinsburg location has since REFUSED and said that we must allow him to "send it away" (for how long he won't tell us) and that he will NOT be replacing the iPad, despite what the General Manager said stating it "Is not up to him"DO NOT use this location! They are dishonest, rude, and incompetent. Go elsewhere.The only reason this place is getting even 1 star is because they did fix the problem for which we took it in. HOWEVER, not only did it take LONGER than we were told (and they were rude when we called to inquire after the estimated completion date had passed) but they ALSO created a NEW problem and now we are going to have to spend even more money to get it fixed.So, we took our daughter's iPad in for repair after she broke off part of the lightning cable in the charging port and we couldn't get it out. When my husband dropped it off on a Monday, they quoted him about $150 to fix it and told him they would need to send it in for repair since it involved the charging port and any work related to that required pieces to be sautered. And that it would take about a week. So he left it with them. A week later, on a Tuesday, since we had not heard anything, he gave them a call to check on it. The employee he spoke to was not only RUDE but mocked him for actually expecting it to be done within the week. He said "They didn't even receive it until Thursday so I'm not sure why you think it should be done already." When my husband explained that he had been told it would be done in a week (not a week from when the place it was shipped to received it) the employee called out to someone else "Hey this guy is wanting his iPad, how many more weeks is it going to be?" That other employee responded that it would not take weeks and to check back the following week.It was finally done the following week... they had had it for two weeks (not the one week we were quoted)... so we drove to pick it up. Happy it was working, he paid and we left. On the drive home, we noticed that out daughter could not access some of the apps so further research indicated that the iPad was no longer connected to our cellular plan. After a call to Verizon, we realized that the iPad no longer recognized the SIM or even recognized that it had a SIM PORT. Someone they had broken it. So we called UBREAKIFIX a couple days later.They said it couldn't POSSIBLY be as a result of something they did because "The charging port is not near the SIM" port and told us it was "Not their Problem that we should work it out with Verizon." Upon further argument from my husband, they said we could bring it back up and they would send it off to be "diagnosed" then they would let us know if they could fix it and how much. Which is RIDICULOUS, considering that they are the ones who broke it.I DO NOT recommend this place and we will never go there again. When we dropped it off, it was cellular capable. When we picked it up, it was not. Now we are looking at having to spend even more money to take it to Apple to get it fixed. Which I guess we should have just done in the first place. Lesson learned.Save your money. Don't take the chance with this company.
Apr 28th, 2023