Chamber of Commerce

      Roach Energy

      ( 127 Reviews )

      Roach Energy
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      Hours

      Tuesday:
      9:00 AM - 4:30 PM
      Wednesday:
      9:00 AM - 4:30 PM
      Thursday:
      9:00 AM - 4:30 PM
      Friday:
      9:00 AM - 4:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 4:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.0 - (127 reviews)
      88
      8
      2
      3
      26
      Read Our 127 Reviews

      Chamber Rating

      4.0 - (127 reviews)
      88
      8
      2
      3
      26
      › ‹
      • Gary Martin

        Roach energy attempted to place a 1000 gallon propane tank under ground on my neighbors property within 4 feet of my buildable property line and within four feet of the neighbors two heat pumps and the electrical service until I made a complaint about safety . This past weekend in northern Virginia , a propane tank buried under ground exploded leveling a residence, killing a firefighter, and trapping several other firefighters. I guess Roach prioritized profits over safety until I initiated a safety complaint!
        Feb 18th, 2024

      • Adam King

        Office manager Raquel provides HORRIBLE customer service Jerry had to step in and was a pleasure to speak with after talking to her
        Dec 10th, 2023

      • Rick Kerschner

        We called to have them check out and repair our propane fireplace. Was leaking and needed a regulator, we were told. They didn't have the part . Said they would try to get it. (older unit) . This was in March or April. Made numerous calls, no response. Never got back with us. Great customer service, Not!
        Aug 12th, 2023

      • Will Parker

        Set up an appointment for tank burial, was told it was too cold to dig and install. Technician put up a temporary tank, and said he'd be back when it was warmer. They never showed up again, and never taught us how to read the smaller temporary tank. Now I'm out of hot water, receptionist said it'd be 5 days until they come, and then hung up on me. Seriously, what a disappointment. I'm going to try and find another company that cares about its customers. Update: after running the tank empty, the company didn't perform a leak test. (Which is illegal and against Gas Fuel Code, please look it up) a month later after we signed up for auto delivery the tank ran empty again. A driver came out and charged us for a leak test, but when I checked the tank the fittings had signs of bubbling (means it has a leak). I don't know what these people are doing but if you had a leak test done, you better check and make sure they actually did it. This place is sus.
        Jan 27th, 2024

      • Mary Jordan

        No payment plans offered in the winter, per Jamie. Thats the most ridiculous thing Ive ever heard! WINTER is when people NEED heat!!! No wonder I was told to stay away from this company!!
        Nov 23rd, 2022

      Read Our 127 Reviews

      About
      Roach Energy

      Roach Energy is located at 301 E Stephen St in Martinsburg, West Virginia 25401. Roach Energy can be contacted via phone at 304-263-3329 for pricing, hours and directions.

      Contact Info

      •   304-263-3329

      Questions & Answers

      Q What is the phone number for Roach Energy?

      A The phone number for Roach Energy is: 304-263-3329.

      Q Where is Roach Energy located?

      A Roach Energy is located at 301 E Stephen St, Martinsburg, WV 25401

      Q What is the internet address for Roach Energy?

      A The website (URL) for Roach Energy is: https://www.roachenergy.com/?utm_source=gmb&utm_medium=organic&utm_campaign=uberall

      Q How big is Roach Energy?

      A Roach Energy employs approximately 20+ people.

      Q What days are Roach Energy open?

      A Roach Energy is open:
      Tuesday: 9:00 AM - 4:30 PM
      Wednesday: 9:00 AM - 4:30 PM
      Thursday: 9:00 AM - 4:30 PM
      Friday: 9:00 AM - 4:30 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 4:30 PM

      Q How is Roach Energy rated?

      A Roach Energy has a 4.0 Star Rating from 127 reviewers.

      Hours

      Tuesday:
      9:00 AM - 4:30 PM
      Wednesday:
      9:00 AM - 4:30 PM
      Thursday:
      9:00 AM - 4:30 PM
      Friday:
      9:00 AM - 4:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 4:30 PM

      Related Categories

      Ratings and Reviews
      Roach Energy

      Overall Rating

      Overall Rating
      ( 127 Reviews )
      88
      8
      2
      3
      26
      Write a Review

      Gary Martin on Google

      image Roach energy attempted to place a 1000 gallon propane tank under ground on my neighbors property within 4 feet of my buildable property line and within four feet of the neighbors two heat pumps and the electrical service until I made a complaint about safety . This past weekend in northern Virginia , a propane tank buried under ground exploded leveling a residence, killing a firefighter, and trapping several other firefighters. I guess Roach prioritized profits over safety until I initiated a safety complaint!

      Adam King on Google

      image Office manager Raquel provides HORRIBLE customer service
      Jerry had to step in and was a pleasure to speak with after talking to her

      Business Response on Google Dec 18th, 2023
      We apologize for the negative experience you had with our office manager, Raquel. We appreciate your feedback and will address this issue internally. We are glad to hear that Jerry was able to assist you and provide a positive experience. Thank you for bringing this to our attention.

      Rick Kerschner on Google

      image We called to have them check out and repair our propane fireplace. Was leaking and needed a regulator, we were told. They didn't have the part . Said they would try to get it. (older unit) . This was in March or April. Made numerous calls, no response. Never got back with us. Great customer service, Not!

      Will Parker on Google

      image Set up an appointment for tank burial, was told it was too cold to dig and install. Technician put up a temporary tank, and said he'd be back when it was warmer. They never showed up again, and never taught us how to read the smaller temporary tank. Now I'm out of hot water, receptionist said it'd be 5 days until they come, and then hung up on me. Seriously, what a disappointment. I'm going to try and find another company that cares about its customers.
      Update: after running the tank empty, the company didn't perform a leak test. (Which is illegal and against Gas Fuel Code, please look it up) a month later after we signed up for auto delivery the tank ran empty again. A driver came out and charged us for a leak test, but when I checked the tank the fittings had signs of bubbling (means it has a leak). I don't know what these people are doing but if you had a leak test done, you better check and make sure they actually did it. This place is sus.

      Business Response on Google Apr 29th, 2023
      Hi, Will. At Roach Energy, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (304) 263-3329!

      Mary Jordan on Google

      image No payment plans offered in the winter, per Jamie. Thats the most ridiculous thing Ive ever heard! WINTER is when people NEED heat!!! No wonder I was told to stay away from this company!!

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      Overall Rating

      Overall Rating
      ( 127 Reviews )
      88
      8
      2
      3
      26

      Write a Review

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