Truist

The staff here is very friendly. Unfortunately it does not appear to carry over to competence. It took 3 weeks to close a simple loan. Had it not been for a very patient seller who was willing to work with me I would have lost the deal multiple times over because of very poor communication.
Dec 30th, 2023

Dec 14th, 2023

I opened a new checking account today with Sean and experienced the best customer service! Sean was knowledgeable and went out of his way to help me with some extra requests (e.g., currency exchanges).
Apr 24th, 2023

To start things off, I normally don't write reviews. However, when I believe I (or a loved one) has been slighted, things should be put out there for everyone else to see and make their own decisions on. My 37 week pregnant wife and I went into this branch to add my her to my accounts (yes, we procrastinated on that.) After we walked in and stood in line for a minute, we were greeted by an employee coming out of one of the offices. After telling him why we were there, he said he was finishing a training and would be able to assist us in a few minutes when it was finished. After a few minutes, he came and escorted us into his office. The man helping us seemed to be very nice, but he informed us that he had only been at the branch for about 4 weeks. This caused him to go much slower than normal when going through the instructions and paperwork. He kept apologizing for taking longer than normal but wanted to make sure everything was done correctly. Perfectly understandable, and I feel like we were very patient with him. Ultimately, we weren't able to finish because my mother, who was on the account when I first started it up, needed to be present as well to sign documents. Also perfectly understandable. We shook hands and walked out of the branch. As soon as my wife and I had walked out, she told me that she was going to run back inside to use the restroom. She swiftly came back outside and informed me that another man had told her she wasn't allowed to use their bathroom and was rather rude about the way he said it. Obviously, this upset me, so I proceeded to head back into the branch to ask them why my 37 week pregnant wife couldn't use their bathroom after the whole process of adding her to the accounts took every bit of three times longer than normal. As I approached the office of the gentleman who helped us with the account, there was another man in there who my wife identified as the person who was rude to her and initially turned her away. I walked to the edge of the door and was greeted again by the man who helped us. I then simply asked why my wife was rudely talked to and not allowed to use their restroom. The man who was rude to her before simply said, "We don't allow the public to use our restrooms." The man who was helping us previously, in more words, said the same thing. I proceeded to get very frustrated, and said that it's very disheartening to be a customer at a bank that turns away very obviously pregnant women after taking very long to do business. It seemed as if the entire staff was new, and from my interaction today, they might want to start new again because the service my wife and myself received today was less than subpar. All jokes aside, I hope someone from this branch sees this review, learns from it, and decides to be kinder and be better.
Oct 10th, 2023

Sean and Liz are both truly the most amazing and helpful bankers I've ever met!! They're both so respectful and friendly I love interacting with them at this location, they deserve a raise!
Feb 21st, 2023