Roto-Rooter Greater Fox Valley

In my opinion, NEVER call them for any kind of service. Our call was for a plugged drain in the basement. We called them because the past homeowner used their service. BUT our experience was NOT GOOD! The only thing they did right was be able to come quickly when we called. My husband who is knowledgable about general plumbing was present the entire 15 minute service call. My husband doesn't know about old construction homes witha house trap, but neither did the Roto Rooter service tech. He called the office for help. That's ok, but then the only thing the tech did was put a snake down that area & the area drained, he announced that he was done. Interesting that they charge $230.00 for a 1 hour service call but he was only here for 15 minutes. That is the 1st problem. The 2nd problem is when my husband asked the tech if he should take the cap off of the main pipe to check it, the tech said No, not necessary. 3rd problem, the tech asked if we wanted the main pipe cleaned out to the road. Husband said yes. Tech said that will cost more money. REALLY? 4th problem, the plugged drain continued to act up so we called another company to help us fix the problem. 5th problem is the new company was so good at their job that they showed us what a REAL service call should look like. The new company used a camera, they spent longer than 15 minutes to snake the pipes, they educated us about the way the plumbing in an older home works etc. In my opinion this confirmed that Roto Rooter did NOT do a good job and did NOT fix our problem. 6th problem, I called the office. Doug said he would talk with his tech to get both sides of the story. I appreciate that. But when Doug called back he said that his tech told him that he did take the cap off of the main drain pipe, WHICH IS NOT TRUE. 7th problem. Doug asked what I hoped to accomplish by calling the office. I said to report bad service & maybe get a small refund? Doug said that was not possible & he couldn't help me any further.
Mar 23rd, 2023

Had them come and address an issue with my dishwasher/washing machine disposal backing up. Wasnt too happy about the price but it looked fixed. Two days later and the problem is back. They came out and reviewed and fixed the issue without any increase since the problem was misdiagnosed the first time. Would definately use there service again. Service: Drain cleaning
May 21st, 2022

May 20th, 2022

The workers arrived within the window promised. After a quick discussion they grabbed the necessary equipment to get the clog cleared. Service: Drain cleaning
May 18th, 2022

They let me know right away that it was under there garentee and the drained was cleaned out. Thank you guys sooo much. Service: Drain cleaning
May 12th, 2022