U-Haul Moving & Storage of Baraboo

I was in the middle of moving my stuff out (yay!) The general manager hurridly put a new lock on my unit and charged me for it while I was loading my stuff. It was really bizarre tbh.
Dec 1st, 2023

Picked up a U box to tow to Georgia as part of the Load Share program. Alex was awesome helping me get everything attached securely to my truck, checking lights, etc. The location is huge, has everything you need, easy to navigate, and easy to get in and out. I wish all uhaul locations were like that and staff were like Alex.
Nov 8th, 2023

Oh man, let me tell you about this company I dealt with! They were so unprofessional and downright rude. I couldn't believe how they treated me. It's like they forgot that customers are the ones who keep their business running!
Aug 28th, 2023

The Co-manager (can't remember his name) was absolutely great. He was the only one at the store at the time with multiple customers coming in. He was professional and quick to help everyone out in a timely manner. We were from out of town and needed to tow a car back that broke down. He got us in and out quick even though he had not eaten lunch and had tried multiple times. Overall GREAT GUY! He made the whole experience worth it.
Jul 20th, 2023

Terrible customer service at this location. Manager charged an extra $370 for a cleaning fee and was unavailable when we went to the location to discuss the unneccesary charge and was supposed to call us back at 1 pm and never did. The trailer was verified clean by another u haul person. Corporate office was very helpful so far when I called to file a complaint.I will never rent from this particular location again.
Mar 26th, 2023