Valvoline Instant Oil Change

Quick and easy, didn't have to wait in line. Friendly and respectful service.
Mar 30th, 2024

My oil change was very professional and they were quick with the service. Isaiah answered all my questions and was very helpful during my service. Thank you!
Mar 3rd, 2024

James in bay 3 was awesome, great customer service,friendly and very knowledgeable. He's a good asset to the crew there,thanks again James!!!
Feb 24th, 2024

Feb 18th, 2024

Bad experience. I use Valvoline IOC a minimum of 6 times per year. I pay $100+ each time to get a full-synthetic oil change. This will be my last. They don't drain oil using the drain plug any longer as there is too much liability in cracking an oil pan. With that said, they suck out the old oil and I question whether the bad oil is sufficiently being removed. Also, is this a manufacturer approved method of doing and oil change? I've never seen this method listed in an owner's manual. They removed the oil by sucking it out. I'm not a fan due to an unclear understanding of whether the old, dirty oil and contaminants are properly being drained from the oil pan. Then upon refill, they didn't put in enough oil to properly register on the dipstick. It barely registered past the low oil level mark on the dipstick. They said that after driving around it will clear filters and screens and the oil level usually comes up. I'm not buying this story, but I agreed. I told them that I had 10-15 minutes of driving around the area to do and I could check the oil level when I got gas, shortly thereafter. When I checked the oil level, it was still low. I returned to the Valvoline IOC location and said it's still low. They checked it and yes, it was low. They added 1/2 qt of oil and the oil level registered in the middle of the dipstick. Perfect. They then proceeded to charge me for this extra oil they just added. I find that pathetic. I paid over $100 for an oil change in which they didn't put in enough oil and then charge me again to make it right. Complete nonsense. I don't like their new method of oil removal and furthermore, I'm extremely unhappy that I was charged extra to top off a low oil level that they had me leave with. Waste of my time and money. I will find another oil change chain to get my oil changes done at in the future.
Feb 7th, 2024