Smart Toyota Service

Mar 23rd, 2024

Mar 9th, 2024

Hands down the worst customer service and poorest service in general. Brought my car in for an estimate and then scheduled to bring in for another service in which I asked if they could fix both problems at once. They told me that they would have to look at the original issue again during this visit - okay fine. Brought my car in a third time for the service and was called 5 hours after dropping my car off that they ordered the wrong part and would reorder the correct part. That was now one month ago. Have called twice to ask for an update on the part, no one gets back to me. NEVER go here.
Jan 12th, 2024

Super service, fine mechanical work.
Jan 10th, 2024

Wouldnt recommend buying anything here. Traded 2 cars in on 1 and both were financed with different banks and neither were completely paid off leaving a small balance on both loans. This occurred in 2021 and Ive contacted them and they keep saying they will take care of it since they didnt send payoff checks fast enough. They never took care of it and the last person I talk to said hes positive its not their fault because they sent the check within 6 days. On a 10 day pay off 4 days isnt enough time to mail and be processed. He then said hed mail me a check and Ive waited 12 business days and still nothing so pretty clear they do nothing in a timely manner. Only care about making a sale and not making it right. Id give 0 stars if possible.
Mar 25th, 2024