Capital City Tree Experts - SavATree
-
4702 Ellestad Dr
Madison, WI 53716 - 608-838-8522
Hours
Chamber Rating
-
Joey W
We've been working with Capital City Tree Experts (SavATree) for the past 4 years for various projects related to tree trimming and tree/plant health. We've been happy with the service and work each time. The arborists and crews are very knowledgeable, professional and efficient with their work. Additionally, the communication with the arborists and office from our experience has been excellent.
Feb 10th, 2024 -
AL Craft
Jan 26th, 2024 -
Leon Moore
Great tree spraying service
Jul 17th, 2023 -
T T
We hired Darrell and his crew for tree trimming, shrub and stump removal. We were satisfied with the tree trimming and shrub removal however, they ignored our instructions to enter our property on a certain side - inconviencing our neighbor; they removed our survey posts without permission to which we had to pay to replace; two stumps still left undisolved (additional expense when we put the fence in); along with their cherry picker dieing on ours and our neighbors front lawn for over 36 hours forcing them to drag it into the street - tearing up our and our neighbors lawn including my neighbors invisible fence (another expense). Additionally, they took no care into cutting down the back trees on the brehm, much of the branches and sticks fell on to our backyard neighbors lawn. ALL of this was caught on our security cameras. After dicussing some of our concerns with a crew member, it appeared we were credited $670 for our inconveniences, but then a month later, they mailed us an invoice saying it was an "error". My husband called several times, leaving his number with the lady, but never receiving a call back. Very disappointing to say the least. Spending close to $8000 for poor quality; poor customer service and additional expenses that could have been prevented. Would NOT recommend and definitely will not suggest to anyone who is looking for a reputable or professional tree trimming company.
Feb 20th, 2024 -
Kirk Rader
Disappointingly, though perhaps not surprisingly, customer service is even worse after the acquisition by "SavATree." Weeks of trying to get someone to come take a look at the state of the tree they planted last fall with no response or follow up of any kind. I have to assume at this point that they simply do not intend to provide any of the ongoing services nor stand behind any of the warranties for which we have already paid. Update after response from business: Yes, there are (at least) two points of view in every discussion. I acknowledge that Capital City's owners have theirs. I stand by mine. A third point of view, in this case, is that of the utility company, which I know from having had to call them myself a number of times to finally get the work done. Needless to say, while Capital City's owners point their fingers at the electric company, the story I was hearing from the electric company was somewhat different. We tipped the crews because in nearly every case, once Capital City's employees actually showed up to do the work, they did it well. Nor do I blame them for the long delays and complete silence from Capital City in between their visits. I am sure the crews go where and when they are told. It is up to those in charge to determine priorities and communicate with customers. As for the discount we were offered, it was for a service that even Capital City's own employee acknowledged we do not really need. That is why we declined it. And it was only a discount from what seemed a quite high price to start with. And that is the crux of my issue with the service we have received. Capital City charges premium prices, but has not provided the level of service I would expect to justify those prices. Had we been charged a bargain rate, I would not have reviewed the company in what Capital City's owners consider so "harsh" a manner. That said, since the service for which we have already paid includes ongoing maintenance of the newly planted tree, I will consider revising my review again if, in my opinion, the company's future performance warrants it. So far, that has not occurred. Previous review: We first met with a salesperson from Capital City Tree Experts on March 23, 2022 and signed their written proposal for a very large tree pruning, removal and planting project the same day. Among the services they promised to justify their premium prices was a smooth process, for example in coordinating with utility companies where overhead power lines and underground pipes and conduits are concerned. It is May 23 as I write this, and we finally got the electric company to complete their part of the project after we called them ourselves numerous times, since Capital City Tree Experts was not getting them to show up. Now Capital City Tree Experts says it will be at least a week before they are willing to return to complete their job, leaving us with a hacked up tree and a huge pile of debris in our front yard for that much longer. Very disappointing, to say the least. Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree planting, Tree removal
Apr 18th, 2023
About
Capital City Tree Experts - SavATree
Madison's Tree Experts Madison’s Capital City Tree Experts is a professionally trained and fully-insured tree service company with ISA certified arborists; serving commercial, residential and municipalities in Dane County, WI. Strengthening Wisconsin’s urban forests and improving your property value is at our core. If you have a tree that is sick, there is a good chance we can save it with one of our plant health care services; if we do have to remove your tree, we can help you replace it.Our Guarantee to You We guarantee that your property, along with your neighbors, will be protected from any damage. In the very unlikely event damage occurs, we will fix or replace the damaged property, including dents and divots in the lawn, and not expect payment until you are completely delighted. Capital City Tree Experts is a professional, full-service, fully insured tree service company serving commercial, residential and municipalities in the Madison Metro area / Dane County, Wisconsin, WI. Tree removal and tree service for Madison, Monona, Fitchburg, Cottage Grove, Middleton, and more. Our comprehensive tree surgeon services include but are not limited to: Full Service Tree Care, Tree Removal, Stump Removal and Grinding, Tree Cabling & Bracing, Lot Clearing, Plant Health Care, Tree Pruning, Tight Area Takedowns, Shoreline Tree Management, Consulting Services, Storm damage or other tree emergencies. Our Certified Arborists can easily handle diseased trees including the Emerald Ash Borer, Apple Scab, 2 Line Chestnut Borer, Gypsy Moth, Tent Caterpillars, Japanese Beetles, Bronze Birch Borer, Oak Wilt, and Dutch Elm Disease.
Contact Info
- 608-838-8522
- [email protected]
Services
- Tree Health Care Madison
- Tree Planting Dane County
- Tree Trimming & Pruning Madison
- Tree Removal Dane County
- Stump Grinding Madison
- Emerald Ash Borer Treatment
- Apple Scab Treatment
- Birch Borer Treatment
- Cedar Rust Treatment
- Chlorosis Treatment
- Conifer Blight Treatment
- Conifer Needle Disease Treatment
- Dutch Elm Disease Treatment
- Gypsy Moth Treatment
- Japanese Beetle Treatment
- Magnolia Scale Treatment
- Oak Wilt Treatment
- Pine Moth Treatment
- Pine Needle Blight Treatment
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Capital City Tree Experts - SavATree?
A The phone number for Capital City Tree Experts - SavATree is: 608-838-8522.
Q Where is Capital City Tree Experts - SavATree located?
A Capital City Tree Experts - SavATree is located at 4702 Ellestad Dr, Madison, WI 53716
Q What is the internet address for Capital City Tree Experts - SavATree?
A The website (URL) for Capital City Tree Experts - SavATree is: https://www.savatree.com/madison-wisconsin-tree-service-lawn-care
Q How big is Capital City Tree Experts - SavATree?
A Capital City Tree Experts - SavATree employs approximately 20+ people.
Q What days are Capital City Tree Experts - SavATree open?
A Capital City Tree Experts - SavATree is open:
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Q How is Capital City Tree Experts - SavATree rated?
A Capital City Tree Experts - SavATree has a 4.1 Star Rating from 72 reviewers.
Hours
Ratings and Reviews
Capital City Tree Experts - SavATree
Overall Rating
Overall Rating
( 72 Reviews )Joey W on Google
We've been working with Capital City Tree Experts (SavATree) for the past 4 years for various projects related to tree trimming and tree/plant health. We've been happy with the service and work each time. The arborists and crews are very knowledgeable, professional and efficient with their work. Additionally, the communication with the arborists and office from our experience has been excellent.
AL Craft on Google
Leon Moore on Google
Great tree spraying service
T T on Google
We hired Darrell and his crew for tree trimming, shrub and stump removal. We were satisfied with the tree trimming and shrub removal however, they ignored our instructions to enter our property on a certain side - inconviencing our neighbor; they removed our survey posts without permission to which we had to pay to replace; two stumps still left undisolved (additional expense when we put the fence in); along with their cherry picker dieing on ours and our neighbors front lawn for over 36 hours forcing them to drag it into the street - tearing up our and our neighbors lawn including my neighbors invisible fence (another expense). Additionally, they took no care into cutting down the back trees on the brehm, much of the branches and sticks fell on to our backyard neighbors lawn. ALL of this was caught on our security cameras. After dicussing some of our concerns with a crew member, it appeared we were credited $670 for our inconveniences, but then a month later, they mailed us an invoice saying it was an "error". My husband called several times, leaving his number with the lady, but never receiving a call back. Very disappointing to say the least. Spending close to $8000 for poor quality; poor customer service and additional expenses that could have been prevented. Would NOT recommend and definitely will not suggest to anyone who is looking for a reputable or professional tree trimming company.
Kirk Rader on Google
Disappointingly, though perhaps not surprisingly, customer service is even worse after the acquisition by "SavATree." Weeks of trying to get someone to come take a look at the state of the tree they planted last fall with no response or follow up of any kind. I have to assume at this point that they simply do not intend to provide any of the ongoing services nor stand behind any of the warranties for which we have already paid.
Update after response from business:
Yes, there are (at least) two points of view in every discussion. I acknowledge that Capital City's owners have theirs. I stand by mine. A third point of view, in this case, is that of the utility company, which I know from having had to call them myself a number of times to finally get the work done. Needless to say, while Capital City's owners point their fingers at the electric company, the story I was hearing from the electric company was somewhat different.
We tipped the crews because in nearly every case, once Capital City's employees actually showed up to do the work, they did it well. Nor do I blame them for the long delays and complete silence from Capital City in between their visits. I am sure the crews go where and when they are told. It is up to those in charge to determine priorities and communicate with customers.
As for the discount we were offered, it was for a service that even Capital City's own employee acknowledged we do not really need. That is why we declined it. And it was only a discount from what seemed a quite high price to start with.
And that is the crux of my issue with the service we have received. Capital City charges premium prices, but has not provided the level of service I would expect to justify those prices. Had we been charged a bargain rate, I would not have reviewed the company in what Capital City's owners consider so "harsh" a manner. That said, since the service for which we have already paid includes ongoing maintenance of the newly planted tree, I will consider revising my review again if, in my opinion, the company's future performance warrants it. So far, that has not occurred.
Previous review:
We first met with a salesperson from Capital City Tree Experts on March 23, 2022 and signed their written proposal for a very large tree pruning, removal and planting project the same day. Among the services they promised to justify their premium prices was a smooth process, for example in coordinating with utility companies where overhead power lines and underground pipes and conduits are concerned. It is May 23 as I write this, and we finally got the electric company to complete their part of the project after we called them ourselves numerous times, since Capital City Tree Experts was not getting them to show up. Now Capital City Tree Experts says it will be at least a week before they are willing to return to complete their job, leaving us with a hacked up tree and a huge pile of debris in our front yard for that much longer. Very disappointing, to say the least. Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree planting, Tree removal
Overall Rating
Overall Rating
( 72 Reviews )Write a Review
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