Monroe Truck Equipment Inc

Thank you for taking the time to share your feedback. We appreciate your perspective and apologize for any inconvenience you may have experienced during your recent visit to our shop.We understand that your expectation was to have a service body and hitch installed on your 20-plus-year-old truck. Our team encountered unexpected challenges during the process, particularly with the condition of the frame, which was rusted through. This structural issue made it unsafe and impractical to proceed with the original work as initially planned.To address the situation and provide you with a viable solution, we communicated with you about the frame's condition and proposed an alternative approach. After discussing the options, you decided to have a custom-built platform installed on the frame, specifically designed for gooseneck use, and we accommodated your request accordingly.We acknowledge that there were delays in the completion of the project due to the need to order a custom platform from our supplier. We understand that these delays may have inconvenienced you, and we sincerely apologize for any frustration this may have caused. A refund check was sent to you for the balance in your account.At Monroe Truck Equipment, we strive to deliver high-quality service and products to our customers. We value your feedback as it helps us improve our processes and better serve our clients. If there are any additional concerns or if you would like to discuss your experience further, please feel free to contact us directly.

Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced with our service. We regret that your attempt to obtain an estimate for the Federal Signal Xstream Interior Warning Light through our website's contact form went unanswered.First and foremost, we value all our customers, whether they are businesses or individuals, and we appreciate your feedback as it highlights areas where we can improve. We want to assure you that your experience does not reflect our standard of customer service, and we are taking immediate steps to address the communication lapse that occurred in this instance.Please reach out to our parts department directly at 800-356-8134, and we will ensure that your needs are addressed promptly.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Your feedback is invaluable to us, and we are committed to making improvements to prevent similar situations in the future.

Thank you Wade, that's great to hear! We truly appreciate your business and your positive rating for our company.