Hilton Garden Inn Madison West/Middleton

Kim _{on Google}

Apr 8th, 2024

This past weekend I was at this hotel for a card making retreat with 50 other women. The front desk receptionists, cleaning service, and dinner/ breakfast servers were outstanding. They were extremely polite, kind conscientious and did it all with a smile.
Rooms: Extremely clean and comfortable
Walkability: Easy to walk to stores and restaurants
Food & drinks: Breakfast was exceptional as was the service.

Dana L. _{on Google}

Apr 6th, 2024

Clean & comfortable, only complaint is the shade/curtains, they're not room darkening. I had to try & catch some sleep late afternoon and it was still hella bright.
Staff was very efficient but far from friendly.
Left before breakfast was available so no feedback on that.
Would stay there again.
Nearby activities: Lots of shopping & restaurants in immediate surroundings.
Walkability: Within very close proximity to shopping & dining.

James Gourlie _{on Google}

Apr 3rd, 2024

Nice hotel, the amenities were good. Most of the staff were really helpful and friendly. However, one concierge employee said they weren't allowed to make change for me to use the laundry. She told me to go across the road to another hotel or to go to a store around the corner. It was 32 degrees and snowing.

Allie Purpora _{on Google}

Mar 30th, 2024

The pool was freezing due to "broken heaters and waiting for the right parts" is what we were told. Yet reading from past reviews it seems to have been that way for a long time now. On top of that, my husband and I went to grab snacks from the hotel pantry/lobby area and we waited for 15 minutes before I called and told the employee that we have been waiting that long for service along with 2 other patrons only to wait another 10 minutes for that employee to come back to the front desk. There was also very loud uncontrolled people from 11:30 pm- 1:30 am. I will not be staying there again.

Kyle Boehnen _{on Google}

Apr 1st, 2024

Very disappointing to say the least. I'll start in order of issues.
#1. The room had a giant stain in the middle of the floor. I understand, they may be need to use the room for reservations, and can't afford to markmit out of service until corrected, but it just started things on wrong foot.
#2. We specifically called to see if the pool was open because when we tried this hotel before the pool was closed (it has a kid play area and we have 2 young kids). They said yes, no restrictions but didn't mention there was no water heater since they were doing maintenance. The water was freezing cold. So that ruined that plan (which was why we chose this hotel over the Holiday Inn right down the street).
#3. We booked a suite, with a pull out couch - but no bedding in the room for it. So I called front desk to get some bedding, I was told there was no room service so I'd have to go get it from front desk. No big deal. They give me a twin size sheet set, a queen size comforter and no pillows? So I questioned it and they said they would run it up to our room. Shockingky, they have room service as it wasn't the front desk woman.
#4. Our daughter wasn't cooperating with the strange bed, so we opted to call for a pack n play. They said they had one, but it broke and never replaced it. How does a Hilton property not have a pack n play!? Crap hole, no brand hotels have pack n plays available.
I try to stay at Hilton properties whenever I can. I'm an honors member, and generally enjoy the brand. And 8/10 times - it's stellar. But it also makes you expect more from a Hilton property. The name should mean something. This was a complete waste of a trip, it was a horrible experience and we will never stay at this hotel again.