Middleton Travel

Mar 24th, 2023

Great service. Love the Santa Fe girls trip itinerary.
Mar 13th, 2023

New customer. So far so good.
Mar 13th, 2023

Our preferred travel agent... simply outstanding service! Agents specialize in maximizing our (your) travel experiences.
Jan 1st, 2023

If I could give this agency 0 stars I would. We met with Deb Brown and she was awful to deal with. My husband arrived a few minutes before me and Deb didn't even greet me when I arrived, but instead started attacking me before I even sat down. Her very first words to me "My first question to you is why would you book a flight before booking a resort?" She said it like I was an absolute idiot. I sat down and explained to her that I needed to know what dates we were flying in and out before we could book the resort. We had other reasons for booking our flight first, but what does it matter? We were there to get help booking a resort, excursions, and transportation to and from the airport. I felt like she was arguing with me as soon as I arrived. I also explained that we paid extra so our flight would be fully refundable, so I could still cancel and book through the travel agency. She insisted that we didn't get a good deal but couldn't find anything close to what we paid, especially considering that we found a nonstop flight there and back in the middle of the day on a Saturday with a major airline, like we had wanted. Then she started to attack me about the fact that we were flying out of St. Louis. She proceeded to tell me how ridiculous it was. I explained that it made a lot more sense to us to drive five hours to have a straight shot there and arrive mid-day, than to spend the entire day hopping from airport to airport and having to worry about connecting flights, not to mention that it cost substantially more to fly out of Chicago. So once again, I had to defend myself and my decision. Our entire experience with her was awful. She was so rude and impersonal and that was just in the few minutes we were there. We got out of there as quickly as possible.  The way she treated us was absolutely unacceptable. I am so disappointed that I wasted 30 minutes driving there only to deal with her bs. Please save yourself the headache and avoid this travel agency or at least Deb Brown. The other woman my husband spoke with was friendly and kind, so maybe we just dealt with the one bad apple. I would definitely recommend avoiding her if you choose to work with this agency.
Dec 29th, 2022