Herbst & Associates, Inc. American Family Insurance

Excellent customer service.
Feb 26th, 2024

Feb 16th, 2024

Laura is the Best ! Rock on !
Feb 7th, 2024

Erik was able to provide us the insurance we wanted when others could not! He was very good to work with throughout the entire process!!
Jan 28th, 2024

I initially had a positive experience with American Family Insurance when I first purchased their services. However, my opinion took a nosedive when they abruptly canceled my car insurance after being a loyal customer for years. The reason for the cancellation was deemed to be a perceived high risk on my part. What's frustrating is that I received no warning or communication regarding this decision. It felt like a betrayal after years of faithfully paying premiums. The lack of transparency and communication regarding such a significant decision left me feeling abandoned and unsupported. To add insult to injury, I have my home insurance through them as well, and I am actively seeking alternatives to switch as soon as possible. It's disheartening to realize that a company you trusted could make such a drastic decision without even attempting to discuss the matter with the customer. The overall impression I got from this experience is that American Family Insurance prioritizes their bottom line over the well-being of their customers. It's evident that they view clients merely as paying customers and not as individuals who rely on their services. This lack of empathy and customer-centric approach has left me with a bitter taste, and I will never consider using this insurance company again. I would strongly caution others to think twice before placing their trust in a company that seems to care more about profits than its customers.
Feb 20th, 2024