Geek Squad

There are several things wrong with this business. First it's is very difficult to actually set up an appointment by phone and straight up not possible to reach anyone locally by phone. Second even if you have an appointment you may end up still waiting 30+ minutes while other walk-in customers get helped. Third they fix very little in store. They seem to want to sell a new one or mail off your device for an unknown amount of time. Forth most of the staff I have dealt with there does not seem very knowledgeable. If it's an issue they can fix, it's probably an issue any somewhat able person can do after watching some YouTube videos. Fifth I bought a new computer, and was told I need an appointment to do a data transfer so I wait 2 hours for the earliest appointment. 20 minutes of waiting past my appointment time the guy tells me it may take up to 2 days to complete. Every time I have been in there my problem has not been solved and I have went home frustrated.
Mar 25th, 2024

Website states they fix any phone purchased anywhere. I have a Google pixel that just needs a screen replaced. They refused stating that they can only work with Apple products. Customer service was rude towards me when I approached her showing the website. This error needs to be fixed, whether they honor what they state online or they remove the incorrect statements. No wonder Best Buy is going out of business.
Dec 29th, 2023

Such a joke cant even call your local best buy store anymore its all automated uselessness or getting transferred to some call center. Absolutely horrible
Dec 1st, 2023

Its all an automated system that gets you nowhere
Mar 6th, 2023

They have had my watch for almost a month. I called an update last week and they were able to get me connected with the store directly, who told me that they see a new watch is being sent. I called the customer service number today since I have not heard anything and one lady pretty much called me a liar saying I didnt talk to anyone last week with the update I said, told me if I wanted an update I need to go to the store directly. I said I am not driving 40 minutes round trip to the store just to be told the status of my watch. When I called again, I asked for a manager and got hung up on. I had to use the chat to talk to someone who told me my device is undergoing extended testing which that has been the update since March 22nd and today is April 18th. I am absolutely heated right now. Never ever use Best Buy or geek squad. You can get the same products elsewhere. This place is an absolute joke.
Jan 11th, 2023