Arrow Building Center - River Falls

Most the sales team there is incompetent. I've TRIED to get two quotes from them. One for deck boards and they said they'd have it the quote ready in 4 days when I called for it - it was clear they hadn't even started. Said they'd get it for me the next day - didn't hear from them for a week - at that point I just ordered from Home Depot. When I did get the quote it wasn't even for the material I asked for. The second quote I needed 2 fascia boards and a box of screws and it took them 4 days to confirm what material I needed - even though the boards come in one size and I gave them specifics on the screws when I called. I still haven't gotten an actual quote. I had my husband call and they got him quoted, confirmed and ordered within MINUTES. Are you kidding me? Total sexism. The only reason I even keep calling them to order is because they can get material in faster than Home Depot. Stay away - go to another supplier - unless you're a man it seems. I called and emailed the manager before writing this review - she did call me back and we had a nice conversation which I did appreciate.
Sep 28th, 2023

Nov 7th, 2022

Jan 28th, 2022

Great customer service and willing to work with people
Oct 10th, 2021

Lost my sales rep. Can't get a house drawing done in a reasonable amount of time. Can't get a delivery without two days notice. Can't get a window order generated in a reasonable amount of time. This place is over worked and under sataffed. It used to run like clockwork. Now it's just disappointing.
Dec 29th, 2020